Neopets often does not listen to what their users want, and this is the second reason most people leave (first is being frozen). Neopets has been known to freeze for no reason, or a generic reason with little to no explanation.
It takes most users over a year to get their account back when frozen, if they even get a response, which 95% of the time they do not. Any item that actually does something worth while costs so much money that you would have to save up for several months to get it, which by that time, either the item is no longer available, or no longer has the desired effect.
(more…)