Morningstar wrote:
OmniIcyshelf wrote:
What do I do with all this bloody jelly?
There's always the money tree. Or you could feed it to your pets for the next year or so.
EDIT: And, EC, I agree that the rules should be more concise and clear (wouldn't an FAQ be nice?). But other things need to be done as well. From the letter I got from the staff person re my daughter's account, it doesn't seem like all of the monitors know the rules or the nuances in the rules. And, it really seems like, once a monitor gets a report (at least those regarding the chat boards), he/she doesn't bother to check the actual topic and posts to see if the report is even legit.
And, an even better question, is anyone overseeing a monitor's actions--like a supervisor? Any job I ever had, there was always someone looking over my shoulder to make sure it was done correctly. But, is this the case with Neo? I mean, if a monitor makes a mistake and freezes someone who is innocent, does anyone check that person's work to see if the freezing was justified? And, if it wasn't justiified, does anyone proactively unfreeze the account--or do they just wait to see if the user files a report?
Morningstar, the question of monitor actions - and mistakes made. That is an excellent question. I'm sure there are supervisors, but at the same time, monitors work from home, not from the office, and they're on the site when regular staff isn't (24/7). Honestly? I don't think monitors or support staff are given all the information they need to be up date at all times so they can do their job in the most efficient manner and give us, the members, the correct answers to our questions and problems. That is not a slam against either monitors or staff - they have a hard job and they do the best they can ... with a few exceptions, I'm sure.
I know one of our members here was frozen for typing ebay. I'd like to know if that person did get unfrozen, they certainly should have been. Adam came here and said that we should not be getting warnings/frozen for that.
As to a proactive unfreeze? I don't know if there's adequate resources for that. I'm going to guess that they wait for a form to come in and hopefully someone sees it, really reads it and takes the steps to get that account back to the person unfairly frozen.
A FAQ would be so great - for us and for staff.
And as I said in my other post, I agree that many times a monitor just sees a topic, doesn't look any further ... or reports come in, the board (or whatever) isn't looked at - just the report and BAM here comes the warning or freeze. I do think at the very least if someone's going to get warned (or worse) whatever the contemplated warning is for should be looked at. Guilty until proven innocent just isn't a good way to run a site or do business.