Wed Nov 03, 2004 8:48 am
Oh stampsyne thats terrible, keep sending them an email every day, they have already said that you can have the account back so make them do it! I have stopped logging onto neo from any computer other than my own one simply because of people getting frozen for having multiple accounts. But I have 2 accounts (one main and one gallery) and my daughter has 2 accounts, Im dreading when my son gets older cos he will probably want an account too.....
Wed Nov 03, 2004 10:56 am
sorry to hear you are still frozen, and if he mailed you that, keep reminding him, sometimes they say they will, but then they forget.. i had the same problem with my gruslen avv where they said they had fixed it, but never got round to it, i just hope you have more patience than i do, i gave up 
but still, thats an excellent response as a starter 
and pretty quick too
sorry you had to miss halloween, and fingers crossed that this all gets sorted out
and i'll vote in your poll as well
Wed Nov 03, 2004 6:28 pm
Is my poll silly or what? he he he
It DOES cheer me up.
It DOES cheer me up.
Wed Nov 03, 2004 9:34 pm
Well, I think you are VERY helpful and VERY nice. You gave me things as a newbie when you didn't even know me. You also told me about PPT, and I actually signed up to post just recently. I've been reading for... well, since they changed over! I'm not much for posting *shy*
Q: What exactly did the neostaff member's e-mail say?
Q: What exactly did the neostaff member's e-mail say?
Wed Nov 03, 2004 9:48 pm
Hello,
Thanks for your inquiry. You should have access to your account now.
If you have any other questions, don't forget to include the entire text of
this e-mail with your username clearly at the top. This will help me better
address your situation.
Will W.
mailto:william@support.neopets.com
Wed Nov 03, 2004 9:49 pm
..and you have done what the letter said?
Wed Nov 03, 2004 9:50 pm
TWICE now. Should I send it again?
Wed Nov 03, 2004 9:51 pm
Good luck. I'm just beginning again what seems to be a 6-month wait plus an additional five months of negotiations.
No, I've found that the staff will actually NOT respond to you if you send multiple messages before they respond to you.
stampsyne wrote:TWICE now. Should I send it again?
No, I've found that the staff will actually NOT respond to you if you send multiple messages before they respond to you.
Wed Nov 03, 2004 9:55 pm
It might seem like you are bugging them. I know it is hard, but I say ... wait a week. He did say that he believed you and your story. He did say that you should be unfrozen. Stay optimistic!
Last edited by Cleo_Lo on Wed Nov 03, 2004 9:59 pm, edited 1 time in total.
Wed Nov 03, 2004 9:58 pm
OmniIcyshelf wrote:No, I've found that the staff will actually NOT respond to you if you send multiple messages before they respond to you.
OH my! I got the original e-mail (posted above) on a Friday. I e-mailed Monday, but noticed on Tuesday that I did not have my username posted clearly at the top. I sent a reply that Tuesday WITH my username at the top. Hope I didn't messit up by sending a second e-mail!
Wed Nov 03, 2004 9:59 pm
stampsyne wrote:Hello,
Thanks for your inquiry. You should have access to your account now.
If you have any other questions, don't forget to include the entire text of
this e-mail with your username clearly at the top. This will help me better
address your situation.
Will W.
mailto:william@support.neopets.com
Stampsyne, it sounds to me like a break down in the chain of command somewhere inside the TNT staff.
Picture this scenario: William decided to unfreeze you, then told a subordinate to do the manual labor that actually unfreezes the account. Say that he has to push both the green button and the red button to unfreeze the account and he only pushed the green button--and forgot to push the red button. So the system that the green button controls let you have access to your account for a few seconds. Then the system that the red button controls kicked in and refroze your account.
Or something to that effect. I think that they want to unfreeze you, but somehow forgot to turn off everything connected with the freezing.
So, if I were you, I would write and write and write until I got an answer.
Wed Nov 03, 2004 9:59 pm
Is that a PETPET?messit
Wed Nov 03, 2004 10:02 pm
Now I am REALLY confused!
I really trust your advice, Morningstar. Your direction in how to write to the neopets staff is what got me the above mentioned response to start with. I just wonder how OFTEN I should write.
I really trust your advice, Morningstar. Your direction in how to write to the neopets staff is what got me the above mentioned response to start with. I just wonder how OFTEN I should write.
Last edited by stampsyne on Wed Nov 03, 2004 10:45 pm, edited 1 time in total.
Wed Nov 03, 2004 10:03 pm
What about the other people at your "cafe? was it" that got frozen? Have any of them got a response. have they written? Do you know?
Wed Nov 03, 2004 10:19 pm
I have heard nothing from anybody saying they have gotten a reply. I know one person who sent a letter off.
OFF TOPIC: I see that the subject of being frozen is a BIG topic here. My apologies to those who don't want to hear about it. I do hope that my issue is important to you as well .... but just in case. I guess that since PPT seems to have brought freezing issues to 'eyes who can do something about it' everybody wants to get thier two cents in!
OFF TOPIC: I see that the subject of being frozen is a BIG topic here. My apologies to those who don't want to hear about it. I do hope that my issue is important to you as well .... but just in case. I guess that since PPT seems to have brought freezing issues to 'eyes who can do something about it' everybody wants to get thier two cents in!