Johnnydontgo wrote:
If I were you, I'd give them 1-2 months, and if I hadn't heard from them, I'd snail mail them, and send another "frozen" email. Good luck!
Personally, I wouldn't wait that long. The sooner the letter is in the mail the better.
I have had two family members frozen and unfrozen within a week of Neopet's receipt of a letter. I wrote the letter on behalf of my daughter and helped my husband write his letter. Here are a few tips that hopefully will help.
First, be sincere and humble. Even though you did nothing wrong, don't be smart-alecky or angry in your letter. You catch more flies with honey than with vinegar. Realize that these staff members are overworked, underloved, and often the target of angry people. Ask them if they would please review the circumstances surrounding the freezing of your account.
Then, explain exactly what happened. The people reading your letter know that you were frozen for using an autobuyer, but don't know the circumstances. Give a synopis of what happened right before you were frozen--that because you have a very fast computer connection, you had been able to restock a lot and make X amount of nps in Y amount of days.
Then, like Shapu says, be sure to explain why you would never cheat. Point out the fact that you have had the account for X of years and have Y number of neopoints (and anything else valuable--painted pet, battledome items) and would never risk all of that to cheat. When my daughter and husband's accounts were frozen, we gave our credentials--our profession, our ages, our address, phone number, employer's name--anything that showed that we were real people in the world--people who were responsible and wouldn't cheat at a game. For my daughter, I listed her school and grade, the fact that she was a honor student and in the local ballet company--also to show that she was a responsible kid who would not cheat. And also to show that if we were willing to give such personal information, they could check us out if they wanted and that we had nothing to hide.
Also, point out that your account had been frozen once before for the very same reason and was then reinstated after you wrote them. That puts them on notice that this type of thing--through no fault of your own--has happened before to you.
And give a theory about why they think you might have cheated. You might say that because you have played for X number of years, you are really good at restocking and that you have a really good connection so you are able to restock better than a lot of other players. Suggest that the amount of nps you made might have set off an automated system of theirs. You might want to add that you have heard of others also being recently frozen for using an autobuyer and because of that, perhaps, there is a flaw in the system they use to catch autobuyers--that they had just revamped their system and possibly didn't work out all of the bugs. Then go on to say that you realize that their system isn't perfect and mistakes are made, but you didn't cheat, wouldn't cheat, and would really like your account back. My husband had been frozen for "cheating at flash games" last summer and used this argument rather successfully to get his account back.
The key to writing the letter is that you really only get one shot at it--so it has to be as good as it can--and you have to argue your case--like an innocent defendant in a jury trial. You didn't commit the crime and you have to somehow get that across to the staff member who reads your letter.
Best of luck to you and if I can be of any help, let me know, OK?
Tested made this fabulous set for me!!! Isn't it great?
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