Fri Mar 11, 2005 11:01 pm
That was very fast, indeed o.O But anyways, congratulations! 
Fri Mar 11, 2005 11:04 pm
Ahhh...just what I wanted to hear.
See, staff can be nice too.
Glad to see it didn't take more than a day....and best of all your items are still intact.
A happy ending, and it couldn't happen to a better person.
(HUG)
See, staff can be nice too.
Glad to see it didn't take more than a day....and best of all your items are still intact.
A happy ending, and it couldn't happen to a better person.
(HUG)
Sat Mar 12, 2005 2:03 am
Woohoo! Fantastic That's the fastest unfreezing i've ever seen Well done you!
That's the fastest unfreezing i've ever seen Well done you!
Sat Mar 12, 2005 7:48 am
Way to go! I'm so happy for you! And great job, Val
Hey, you keep the item - I'm just happy to help out any way I can *hug*
Hey, you keep the item - I'm just happy to help out any way I can *hug*
Sat Mar 12, 2005 8:03 am
Marinnai Kasaraki wrote:Way to go! I'm so happy for you! And great job, Val
Hey, you keep the item - I'm just happy to help out any way I can *hug*
Don't thank me, thank staff.
Staff did an excellent job, not only did the reply quick, they worked hard and put in the extra effort needed to track down his items and make sure everything was restored, and all before the weekend hit. That was a great job on their part. The people on the support team work very hard, and deserve all the praise.
Sat Mar 12, 2005 8:43 am
valerielundberg wrote:Marinnai Kasaraki wrote:Way to go! I'm so happy for you! And great job, Val
Hey, you keep the item - I'm just happy to help out any way I can *hug*
Don't thank me, thank staff.
Staff did an excellent job, not only did the reply quick, they worked hard and put in the extra effort needed to track down his items and make sure everything was restored, and all before the weekend hit. That was a great job on their part. The people on the support team work very hard, and deserve all the praise.
*showers the staff with praise and flowers too*
That is such awesome work by them. I hope this kind of helpfulness remains true of them
Sat Mar 12, 2005 10:19 am
I wasn't here much lately, so I didn't see your board (couldn't console you) but I'm so happy that you got your account back!
Sat Mar 12, 2005 8:43 pm
Oh, congrats, Addict! I'm glad to hear that persistance pays off. 
Sat Mar 12, 2005 9:26 pm
Wow, that was fast. My friend is still wanting to have his self iced account thawed.
Congrats on getting unfrozen and still having everything here.
Congrats on getting unfrozen and still having everything here.
Sat Mar 12, 2005 9:57 pm
valerielundberg wrote:Ahhh...just what I wanted to hear.
See, staff can be nice too.
Glad to see it didn't take more than a day....and best of all your items are still intact.
A happy ending, and it couldn't happen to a better person.
(HUG)
Val, that must have been quite a letter you wrote to Carmen. What a sweet thing for you to do.
And, ditto, congratulations on getting your account back! And, everything intact. Sweet.
And, hey, if there are any TNT staffers lurking about, you guys are the best. My hat goes off to all of you.
Sat Mar 12, 2005 10:03 pm
Morningstar wrote:valerielundberg wrote:Ahhh...just what I wanted to hear.
See, staff can be nice too.
Glad to see it didn't take more than a day....and best of all your items are still intact.
A happy ending, and it couldn't happen to a better person.
(HUG)
Val, that must have been quite a letter you wrote to Carmen. What a sweet thing for you to do.
And, ditto, congratulations on getting your account back! And, everything intact. Sweet.
And, hey, if there are any TNT staffers lurking about, you guys are the best. My hat goes off to all of you.
We were all complaining about TNT being idiots before, but now we're celebrating! I think they're getting smarter and smarter! They're adding some nice stuff, unfreezing innocent people, etc. Let's hope they keep like this for the Maraquan plot. Eh, but who knows with an owner like Doug Donut...
Anywho, congrats Neopets Addict, and great job TNT!
A happy ending after all.
Sat Mar 12, 2005 11:24 pm
Aww..man, I really wish I had your luck. I was frozen falsely. NO REPLY! 
Sun Mar 13, 2005 1:01 am
Trinity wrote:
We were all complaining about TNT being idiots before, but now we're celebrating! I think they're getting smarter and smarter! They're adding some nice stuff, unfreezing innocent people, etc. Let's hope they keep like this for the Maraquan plot. Eh, but who knows with an owner like Doug Donut...
Oh, I will admit that I did more than my fair share of complaining about Neopets in the past (I hear people saying, "Yes, Morningstar, we know")--lost items, glitches, etc.
But never the staff. They have always been nice to me--unfroze my daughter's account in less than 24 hours, gave back my items lost in the SDB glitch with a sweet little note, and even wrote me stating that they would investigate into the reason why my Adam plushie turned into a flaming evil coconut. Still a coconut but at least I got a personalized email saying it would be looked into.
It is so easy to blame the staff for stuff--when, in essence, they are just paid servants of the Neopets corporation. They don't make the policies or decide how many employees are needed to police the site, etc. Yet, they are first to be blamed when things go awry. Kind of like yelling at the waitress when the food is burnt.
However, it does seem like Neopets is changing its customer service policy--as we have just witnessed with ditto's unfreezing. Hopefully, it is a sign of even better things to come.
Sun Mar 13, 2005 1:20 am
Morningstar wrote:Trinity wrote:
We were all complaining about TNT being idiots before, but now we're celebrating! I think they're getting smarter and smarter! They're adding some nice stuff, unfreezing innocent people, etc. Let's hope they keep like this for the Maraquan plot. Eh, but who knows with an owner like Doug Donut...
Oh, I will admit that I did more than my fair share of complaining about Neopets in the past (I hear people saying, "Yes, Morningstar, we know")--lost items, glitches, etc.
But never the staff. They have always been nice to me--unfroze my daughter's account in less than 24 hours, gave back my items lost in the SDB glitch with a sweet little note, and even wrote me stating that they would investigate into the reason why my Adam plushie turned into a flaming evil coconut. Still a coconut but at least I got a personalized email saying it would be looked into.
It is so easy to blame the staff for stuff--when, in essence, they are just paid servants of the Neopets corporation. They don't make the policies or decide how many employees are needed to police the site, etc. Yet, they are first to be blamed when things go awry. Kind of like yelling at the waitress when the food is burnt.
However, it does seem like Neopets is changing its customer service policy--as we have just witnessed with ditto's unfreezing. Hopefully, it is a sign of even better things to come.
You're right, I've never thought of that before. (But then again, I am an unknowing 12 year old kid, while you're an experienced mother) Next time, I won't complain about the staff. And I do hope that Neo is changing the customer service, that would be just wonderful!
Sun Mar 13, 2005 3:27 am
Neopets Addict wrote:Yes, everything is still there....the NPs, The weapons, everything.
*Hugs you*
That is amazing!
Everything there, yet someone broke in.
They broke in and didn't take anything, but self froze you?
That's weird but great for you!
Congrats on getting your account back!