Stampsyne, still nothing? Ohhh, it drives me crazy when I'm trying to get an answer and the support person I've emailed with never gets back to me! Have you tried sending a snail mail letter or faxing one with a copy of the email from the Support person? A fax would get there quick, though I don't have the number. I'm sure it's on either the site or the press kit.
plushie wrote:
I was frozen *about* a week ago, they said i was 'using multiple accounts to obtain neopoints'
they frozen my sister too, prolly cause i gave her a Starry P/B as a gift so she could paint her cybunny
;;
ah well, she and i restarted, we STILL didnt get a response from TNT
T-T
she got a great start with 450k though, TCG redeem codes, looooonnnngggg story
Plushie - you were both frozen after you sent a pb? Did you send it from your main account to your sister's main account? On the same computer? Using the "send to neofriend"? If yes to those, then that explains the "using multiple accounts ... " thing. I've talked to a few people that's happened to. The one I remember (for some reason, guess cause it made me so sad) - a mom bought and sent her son a pb last year for Christmas as a present, and used the send to neofriend so it would really be a surprise. The surprise was that both accounts were frozen for the same reason as you and your sister. It was the mom's main account and her son's main account, and obviously they were using the same computer.
There are 2 people who use this computer for Neopets. We don't have/can't afford 2 computers, 2 ISPs, etc., we do have our own accounts, different emails, and we did write to TNT last year before Advent - her first one. We wanted to alert them that there were 2 people with accounts so they wouldn't think anything "fishy" was going on. I'm wondering if I should write to them this year, just to remind them that there are 2 people who will be going to the Advent calendar. ... I've also told her that there is to be nothing sent from her account to me or vice versa, which she didn't understand at first, we both love to give prezzies and surprises to each other and our friends. But after seeing people have this problem of being frozen for being nice, and explaining it that way to her, she understood. We don't like it, but that's the way it is.
Do write in, explain the entire situation, give the emails, etc.