Wondering if other premium members are having this problem

Pink · **Posted:** Mon Jan 15, 2007 5:30 pm

It is rather frustrating that we actually pay to play Neopets (a free service) with certain amenities and Premium has had more than one issue this month. What is up with this?

May · **Posted:** Mon Jan 15, 2007 6:25 pm

Well, guess what's back up and running....that's right, my webmail. I just sent myself a message from another e-mail account and it actually went through. I had just sent a message to tech support too about the webmail not working. I really wish that they would acknowledge that there was a problem though. For a premium member to call tech support and for them to say there isn't a problem is far from acceptable. I think I may still call them and complain tomorrow about the webmail being down for at least 3 or 4 days. I hate it when I pay for a service that isn't provided, and if most people that know me know that I'll call a place and complain until I get my way when it comes to money.

Anyways, I hope everyone else's webmail is back up. Hopefully we won't run into a problem like this again.

miz sparrow · **Posted:** Mon Jan 15, 2007 7:13 pm

Quote:

I just spent a while online with premium tech support. The issue appears to be that mail from the neopets.com domain is not going through to any @neomail.com addresses. Their response is that webmail is working just fine, etc.

So, then, if that is true, then the implication is that the regular neopets.com email server/domain is hosed, while neomail.com is working fine.

crashbash · **Posted:** Mon Jan 15, 2007 8:49 pm

mayanspypilot wrote:

Well, guess what's back up and running....that's right, my webmail. I just sent myself a message from another e-mail account and it actually went through. I had just sent a message to tech support too about the webmail not working. I really wish that they would acknowledge that there was a problem though. For a premium member to call tech support and for them to say there isn't a problem is far from acceptable. I think I may still call them and complain tomorrow about the webmail being down for at least 3 or 4 days. I hate it when I pay for a service that isn't provided, and if most people that know me know that I'll call a place and complain until I get my way when it comes to money.

Anyways, I hope everyone else's webmail is back up. Hopefully we won't run into a problem like this again.

I did the same thing, sent an email from a different address and I didn't get that mailer-daemon this time, it went through, now I think I'll wait one more day to see if I get a SHH event, if I don't I'll use the link to check, but hopefully I won't have to, if I can get emails again, then I should receive others no problem. *crosses fingers*

Illyria · **Posted:** Tue Jan 16, 2007 4:34 am

was anyone able to get their missing scratch carads?

Morningstar · **Posted:** Tue Jan 16, 2007 6:12 am

Illryia, I got my scratchcards and my missing SHH's. Daze posted links for both a few pages back:

Daze wrote:

if you are not getting shh events in your webmail go here http://www.neopets.com/portal/index.phtml?shh=1

if you havent gotten your scratch card go here http://www.neopets.com/space/sc/user_history.phtml

Illyria · **Posted:** Tue Jan 16, 2007 4:04 pm

thanks! i had seen the shh link but had missed hte scratch card one!

Penguin · **Posted:** Tue Jan 16, 2007 8:50 pm

I'm having the same problem and got a neomail saying that my email wasnt correct but its the default one I got through premium like 6 months ago, we'll probally get an explanation soon. They did send us something about maitenance about two weeks ago. I wonder if this is what they were talking about.

whhattisthiss · **Posted:** Wed Jan 17, 2007 3:25 am

I was starting to worry that it was just me, or that I had done something to stop messages. At least I'm not the only one with these ditzy problems.

psyco_chick32 · **Posts:** 892 **Joined:** Fri Apr 22, 2005 5:47 pm

Well, I'm still not getting my SSH's... I had to use the magic link to check, and sure neough, there was something there.

Asparagus Queen · **Posts:** 715 **Joined:** Wed Jun 02, 2004 2:01 am

I just got a webmail for a SHH. So my webmail's started working again apparently.

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Wondering if other premium members are having this problem

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