Wondering if other premium members are having this problem

[Pink]

It is rather frustrating that we actually pay to play Neopets (a free service) with certain amenities and Premium has had more than one issue this month. What is up with this?

[May]

Well, guess what's back up and running....that's right, my webmail. I just sent myself a message from another e-mail account and it actually went through. I had just sent a message to tech support too about the webmail not working. I really wish that they would acknowledge that there was a problem though. For a premium member to call tech support and for them to say there isn't a problem is far from acceptable. I think I may still call them and complain tomorrow about the webmail being down for at least 3 or 4 days. I hate it when I pay for a service that isn't provided, and if most people that know me know that I'll call a place and complain until I get my way when it comes to money.

Anyways, I hope everyone else's webmail is back up. Hopefully we won't run into a problem like this again.

[miz sparrow]

I just spent a while online with premium tech support. The issue appears to be that mail from the neopets.com domain is not going through to any @neomail.com addresses. Their response is that webmail is working just fine, etc.

So, then, if that is true, then the implication is that the regular neopets.com email server/domain is hosed, while neomail.com is working fine.

[crashbash]

Well, guess what's back up and running....that's right, my webmail. I just sent myself a message from another e-mail account and it actually went through. I had just sent a message to tech support too about the webmail not working. I really wish that they would acknowledge that there was a problem though. For a premium member to call tech support and for them to say there isn't a problem is far from acceptable. I think I may still call them and complain tomorrow about the webmail being down for at least 3 or 4 days. I hate it when I pay for a service that isn't provided, and if most people that know me know that I'll call a place and complain until I get my way when it comes to money.

Anyways, I hope everyone else's webmail is back up. Hopefully we won't run into a problem like this again.

I did the same thing, sent an email from a different address and I didn't get that mailer-daemon this time, it went through, now I think I'll wait one more day to see if I get a SHH event, if I don't I'll use the link to check, but hopefully I won't have to, if I can get emails again, then I should receive others no problem. *crosses fingers*

[Illyria]

was anyone able to get their missing scratch carads?

[Morningstar]

Illryia, I got my scratchcards and my missing SHH's. Daze posted links for both a few pages back:

if you are not getting shh events in your webmail go here http://www.neopets.com/portal/index.phtml?shh=1

if you havent gotten your scratch card go here http://www.neopets.com/space/sc/user_history.phtml

[Illyria]

thanks! i had seen the shh link but had missed hte scratch card one!

[Penguin]

I'm having the same problem and got a neomail saying that my email wasnt correct but its the default one I got through premium like 6 months ago, we'll probally get an explanation soon. They did send us something about maitenance about two weeks ago. I wonder if this is what they were talking about.

[whhattisthiss]

I was starting to worry that it was just me, or that I had done something to stop messages. At least I'm not the only one with these ditzy problems.

[psyco_chick32]

Well, I'm still not getting my SSH's... I had to use the magic link to check, and sure neough, there was something there.

[Asparagus Queen]

I just got a webmail for a SHH. So my webmail's started working again apparently.