Moogum wrote:
You think Neopets is bad for customer service.... I doubt their sponsers will read a quarter of the letters you guys are sending.
Having worked in customer relations for awhile, my guess is that they will read all of the letters--Neopets might not read them, but their sponsors will. The sponsors are paying Neopets money to advertise on the site--no sponsor wants to shell out their money if the public perception of the site goes sour. And perhaps you haven't read a copy of the June 28th issue of Time Magazine, but the article in it is extremely anti-Neopets.
Quote from the article: "Fueling that growth is Dohring's advertising pitch, which has attracted some major, if
reticent, clients. Disney, General Mills and Universal Pictures, contacted by TIME to discuss their business with Neopets, declined to comment. Asked about McDonald's association with the site, Kathy Pyle, the fast-food company's director of kids' marketing, said,
"McDonald's wants to be integrated into the online experience. We have been doing it for entertainment purposes, not directly selling." McDonald's, however, is offering Neopets toys in Happy Meals, cross-promoted on the site.
Sounds to me like the sponsors might not be too happy with Neopets right now. Perfect time, if you ask me, to write them a letter about the problems with Neopets.
Here's a link to the article if anyone cares to read it:
http://www.time.com/time/magazine/artic ... -3,00.html
Tested made this fabulous set for me!!! Isn't it great?