My account is frozen. How do I get it back?
You have to have proof first that you are innocent, or else, neopets will not get your account back. Then, send the proof, and whatever you want to say to firstname.lastname@example.org.
The Hackers/Scammers Accounts
Somebody neomailed me telling me to give him/her my password!
Well dont do it! I hope you havent deleted your neomail though, as that is the only proof that the neopets team can have to deal with that lame person! Send the proof and your complaint to email@example.com
Actually, if the person BY ANY MEANS tries to get your password or any item from you, (ex. babysitting, asking for your password, neopoint generators, fake login pages, contests) then report the person to firstname.lastname@example.org.
Is it okay if I create more than one account?
Well, actually, the neopets team Does Not Limit the number of accounts you have. You can have more than even six! What I am trying to say is that, you may create lots of accounts, but you cannot use them for cheating or scamming other people. No sending of items and also no sending of neopoints is allowed, or ALL of your accounts will be frozen. I myself have two accounts. The other one is used for Faerie Quests.
Theres something wrong with my account! The games dont give me neopoints and I cant go here and there!
There are two reasons for this. Either you have not sent your activation code, or there is a bug in your account. If you have not sent your activation code, wait for the code in your email to appear and then activate your account! If you have a computer bug in your account, email email@example.com and they will tell you what to do, or fix the problem.
Well, thats about it. Please feel free to neomail me at princess_night52 if you have any questions. Thanks! – princess_night52