Premium disappeared again (for me anyway)

[hallucinating]

But why would someone buy a Premium account I just don't see the logic there at all...

"How would you like to buy a premium neopet account that's paid for until November next year, for $25?" and so on.

[luv2lindy77]

Wow. I'm glad I paid with my credit card. That stinks for international users.

I'm really surprised they didn't send out an email or some sort of notice. That's a real screw-up, if you ask me.

[flighttime]

I've posted a few times on the premium chat, Paypal is still a valid form of payment unless you canceled during your trial while using Paypal. The same goes for EFT. Other than that, there are no changes.

[hallucinating]

I've posted a few times on the premium chat, Paypal is still a valid form of payment unless you canceled during your trial while using Paypal. The same goes for EFT. Other than that, there are no changes.

I call BS to that. I signed up a year ago with paypal from the get go, and have never cancelled. And I still got cut off and had to switch.

Wow. I'm glad I paid with my credit card. That stinks for international users.

Well my 'credit card' is actually a VISA debit card, that works for all online purchases. So others with cards like mine should be able to use them, even if it's debit?

[Asparagus Queen]

Yeah. As long as it has a visa/mastercard/am ex/discover logo, it will always work fine as a credit card, even though it's really your debit card.

[cnoi]

my debit card is Maestro

This whole issue is really confusing and there is a lot of conflicting information. The apathy from the people in charge of Premium is unfair to the customers.

[puck]

maestro = mastercard, no worries.

[cnoi]

maestro = mastercard, no worries.

Thank you for the useful info, so I should be able to use my debit card when my month expires. If I had known this earlier I would never have used Paypal in the first place because they are evil!

[Trick]

Well my 'credit card' is actually a VISA debit card, that works for all online purchases. So others with cards like mine should be able to use them, even if it's debit?

Thanks for that hallucinating, that's the kind of card I'm going to be using so it's nice to know it will definitely work ^^

And I've seen plenty of people losing their premium who did not cancel during their trial period o_0 It would be nice if rather than having to wade through the neoboards to find out information, the staff would actually make announcements or send e-mails. We're paying customers after all and I don't think I've ever seen such shoddy service from a company

[flighttime]

I'm meeting with VSI this afternoon and will have exact details of the policy. According to what I'm seeing on the premium boards, and here, they may have extended the policy to anyone that has Paypal and has a payment fail at any time, can no longer user Paypal. I'll post here after the meeting.

[ssandgirls]

Hi Flighttime, I too had been using paypal for some time and had never cancelled and it happened to me as well.

I dont know if its relevant, but alot of us appear to be International users, though I am also a "Verified" Paypal user, so that shouldnt be an issue either. and never has been until this billing cycle.

There is also no reason my payment would have failed since the money was in my account as it always is every month. It has never failed before, and didnt this time either.

From what I could see from my paypal account it was just never taken out and sent to Velocity at all...




SS:)

EDIT: NOOOOOOOOOOOOOOOOOOOOOOOOO

I dont believe this.. I just logged into Neopets, and my PORTAL IS GONE AGAIN>

I only just fixed all this mess, gave them my credit card details and now its gone again.. WHY?

EDIT2:

I just went into user Admin

Username: xxxx
Current Service: No Current service.

My credit card details are all there that I gave them in live chat, and now it seems they wouldnt take paypal and now they arent taking out by CC either , instead Ive just been locked out again with no advices from them whatsoever. Live chat told me that all was well when I put my CC details in 2 days back....... seems that wasnt the case..... *Sigh*

I just got through to live chat. ......

EDIT

Luis S: i do see that you updated info i do apologize


Luis S: we are having a glitch with system


Luis S: it will be fixed today

Luis S: sorry it will be fixed the end of day

[flighttime]

Sounds like I'll have more questions than I thought for the meeting this afternoon.

[ssandgirls]

Hiya Flighttime

Yes Im in Live Chat at the moment..

I couldnt believe it when I logged in again and its full of ads and my portal gone...

I thought it was all fixed after I gave my CC info... seems its not...

ME: thanks, oh just one quick question.... is this all users or only the ones that had problems with paypal?

Luis S: yes


ME: so just the bunch of us that changed our details?

Luis S: yeah

So it seems that there is now a glitch and those of us who changed our details have lost portal again..

Thanks flighttime for helping us

SS:)

EDIT: Ive just found a thread on the help board about the very same thing..

http://www.neopets.com/neoboards/topic. ... c=79061335

EDIT: On that thread someone is saying that they were just switched back on "account redesignated"

i called and he said all those with paypal who swutched over the past few days, will lose access today and need to call in

Why then have I been told I had to wait till the end of the day..... Does it depend on the rep in live chat?

From the boards:

i just talked to cust service...yes i am premiumless again...the systems still kicked back to paypal even if you reentered new billing info and recancelled everyones accts..

[kuroro]

Concerning. I was just learning and reading about premium, looking if it might be interesting, but now I think I will stay away from it.. at until after the problems clear. (There is one other thing I don't like, that cancelling isn't easy. I mean calling Neopets from Belgium isn't cheap. :/ Anyhow.)

I am used to paypal too for online paying. I don't like to give out my credit card info everywhere.

I hope things get solved though. Good luck with it.

[flighttime]

I've been told by VSI that they did have a problem with their interface with Paypal and many users were cancel. They are working on fixing this now. Again, I'll have specific details after the meeting.