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PostPosted: Tue Nov 15, 2005 3:23 am 
PPT Toddler
PPT Toddler

Posts: 117
Joined: Fri Oct 28, 2005 6:13 am
I complained to TNT and got this reply:

Quote:
"Thanks for bringing this issue to our attention. We are doing our best to fix it and we hope to have the matter resolved shortly. We can not compensate for losses that may have been caused by this issue, but we appreciate you letting us know about the problem!"


Wooow an automated reply and i don't even get payed for reporting the bug. :x

What i wonder is how is the existence of a ghost account related to people missing items in their SDB or an item being bought but not appearing. Is the database broken? Why is it half-up then. What if this database was functioning on some major bank and someone pulled some dollars from the bank, it got substracted from the account, but the money wasn't coming (say coming out of the wall). Would it have been "oops sorry, can happen, live with it, but thanks for reporting!". Surely not.

I suppose TNT has a broken system wrt doing a rollback. If someone complains about sth being bought but not appearing they can easily check in their database log to see wether that person is lying or speaking truth. Someone who frequently lies you can just warn or freeze or whatever. Those who don't complain shouldn't get their stuff back, because investigating all these accounts is too much work. Those who do complain and speak the truth took the time to complain and detail their compliant so the other party / participant can do a bit more than just... an automated reply.

For me this was quite a loss. I'm quite new, had 166K, worked hard for that and had only about 100K afterwards. And i thought Utopia was buggy and full w/cheaters... this game is one major bug which needs a fix lol. It is that this game is kinda diverse and that i want sth different else i'd have quit right now and opened a Utopia account... sorry had to rant. :oops:

I still wonder how / what exactly got cracked on the website. I suppose someone has direct access to the database and create an entry with bogus data. Thats where i put my dubloons on. However, how that exactly is related to missing items when a page is accessed or missing item after a transaction occured (from shop) is beyond me for now.


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PostPosted: Tue Nov 15, 2005 8:38 am 
PPT God
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Joined: Thu Sep 29, 2005 9:34 pm
Oh NO! not database errors again!

I dont wanna lose another 10k on codestones that i just bought but didnt recieve! :cry:


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 Post subject:
PostPosted: Tue Nov 15, 2005 8:47 am 
PPT God
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Joined: Thu Jun 03, 2004 1:04 pm
Location: Work usually
I got a piece of secret lab map from a RE and when I transferred it into my shop, it disappeared :cry:


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Get your egg at http://www.pickle-green.com/egraphics/main.php?id=eggs


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 Post subject:
PostPosted: Tue Nov 15, 2005 8:52 am 
Beyond Godly
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Location: at the late night science fiction picture show
Alot of people are complaining that their inventories won't load, that they've bought things, the np is going but no items ... again.

So, I can only suggest not doing anything but maybe play games. I can't even get into the academy to put my pets on my alias in training. Page just won't load.


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 Post subject:
PostPosted: Tue Nov 15, 2005 8:53 am 
PPT Toddler
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Posts: 129
Joined: Thu Aug 04, 2005 9:44 pm
I can't finish my esophager quest:(


Image Always believe in hope Image


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 Post subject:
PostPosted: Tue Nov 15, 2005 8:55 am 
PPT Toddler
PPT Toddler

Posts: 117
Joined: Fri Oct 28, 2005 6:13 am
Right now some parts of the site get time out and such. I'm playing pyramids, and its veryyy fast. Even in Slowzilla Firefox! ;)


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 Post subject:
PostPosted: Tue Nov 15, 2005 8:59 am 
PPT God
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Location: Seoul, South Korea
I cannot see my inventory for the life of me...Argh!


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Awesome Set by Neko


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 Post subject:
PostPosted: Tue Nov 15, 2005 9:06 am 
PPT Toddler
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Joined: Thu Oct 21, 2004 7:09 am
No pages are loading for me!!!


The Best There Was... The Best There Is... The Best There Ever Will Be...


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 Post subject:
PostPosted: Tue Nov 15, 2005 9:28 am 
PPT God
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Joined: Sat Feb 12, 2005 8:21 pm
Location: 10th Cloud
It's gonna be the same as last year where they promise all the goodies yet but did not give out cause of Database Error..etc

They should have learnt frm last year... What is going on with this.. I still got so much to do...


My Signature Was Too Bad =(


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PostPosted: Tue Nov 15, 2005 9:35 am 
PPT God
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the only item in my inventory/sdb I care about is my scroll if I have to read alla that junk over again I WILLC RY!


Am looking to refer a few people to premium! Want a referal please contact me!

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 Post subject:
PostPosted: Tue Nov 15, 2005 9:38 am 
PPT Toddler
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Location: The mindset of one who is compelled to make choices that he knows he will regret
Sylence wrote:
the only item in my inventory/sdb I care about is my scroll if I have to read alla that junk over again I WILLC RY!


You won't have to read it again - Neopian Times editorial said just go back to the riddle trap and get your 4th crystal and take it to the map room.


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 Post subject:
PostPosted: Tue Nov 15, 2005 9:39 am 
PPT God
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ERROR : Query failure. Your items are safe. Please try again.

so this looks, promising?


thanks for dat info hon If I hadda read any more scrolls -twitch-


Am looking to refer a few people to premium! Want a referal please contact me!

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 Post subject:
PostPosted: Tue Nov 15, 2005 9:43 am 
PPT Toddler
PPT Toddler

Posts: 180
Joined: Fri Sep 16, 2005 10:45 pm
Location: Melbourne, Australia
I was blaming my computer for being slow...and it's actually Neopets :(

I hope they fix it soon. Glitches are becoming too common around here.


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 Post subject:
PostPosted: Tue Nov 15, 2005 10:57 am 
PPT Trainee
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Joined: Thu Jun 03, 2004 9:38 am
I tried getting a scratchcard but got nothing and the nps were deducted:(


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 Post subject:
PostPosted: Tue Nov 15, 2005 11:43 am 
PPT Student
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Joined: Wed Jul 14, 2004 10:27 pm
Location: The Netherlands
Strange that some parts don't work at all and other parts of neopets are just fine... I spend some time in the battledome and didn't notice any lag.. until I wanted to go to the healing springs and got nothing but time-outs...


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