1. Rewrite/revamp the T&C - no more vagueness, no more unwritten rules or rules that are mentioned once in the News or the NT and never seen again - until someone's warned/suspended/frozen. Be VERY clear on the dos and don'ts of multiple accounts (contests/shops/tp, etc.)
Also agree with hiring more staff so things can be looked into and addressed on a timely basis. Waiting months for an autoresponse or never getting an answer at all is beyond frustrating.
2. Names - there are words that are not allowed on the site. I understand it and for the most part appreciate it. But this should extend to user/pet/petpet names. Don't wait and freeze people or remove a pet for an "inappropriate" name; or names you can't even type on the boards (like if you're wiz searching for a quest) - just stop the person from being able to use that name.
3. Increase restocks. I know, there are people this would adversely affect, but I think overall it would actually help the neo-economy and of course, be a huge help for those of us who are restock-challenged (don't know what to buy/have a slow computer or connection) ... we'd have some kind of chance to get ... something!
Also, something needs doing about the pricing in the main shops - many times they're much higher than user shops!
4. Faerie Quests. Definitely! make it so either it's your active pet or your choice of pet that gets blessed. I've stopped doing quests completely. I'm tired of getting stats on my non-battling pet (he never gets them!). And no, I'm not disowning my other pets just for quest stats.
5. Character Limits - increase the character limits on lookups/petpages/shops/galleries. With the change to all-browser friendly coding, along with all the nifty things you can and want to do, we need more space!
6. More non-flash games that aren't gambling-type games. Yes, I like my flash games, but some of them don't always work right/work for people with slower/older computers and/or connections.
7. A "sticky" inside each board - the very first post should have at least an abbreviated version of the Chat Rules. Too many people don't read them, they're too lazy to go to another page or some don't even know it's there! Things like spam - what it is and not to do it, chain letters (even though it's on the site not to, people are still doing them), etc.
8. Put the shop wizard back the way it was - this new broken-down version just takes too long, too many refreshes to find something or even to find your own shop.
That's all I can really think of at the moment. Think that's enough though. Yeah, I talk too much