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plushie
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PostPosted: Fri Nov 12, 2004 11:09 pm 
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stampsyne wrote:
Already made my first 100K on my *NEW* account :D


'grats on that :) i've made 340k on my *new* account in ten days :D my old account went to icyland too :(

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Cleo_Lo
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PostPosted: Sat Nov 13, 2004 12:22 am 
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I am SO sorry! It really hurts to have one's babies taken away! It's just like somebody taking away a real live pet.

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stampsyne
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PostPosted: Sat Nov 13, 2004 12:52 am 
Beyond Godly
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Your siggy turned out wonderful, Cloe! I wonder if I should write a letter to neopets in snail mail ... suggesting Neocourts!

Ok, maybe I'm not THAT bold.

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Cleo_Lo
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PostPosted: Sun Nov 14, 2004 1:13 am 
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Maybe youcould suggest it in the anonymous "Suggestion" forms, but then ... you MIGHT not get a response!

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stampsyne
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PostPosted: Sun Nov 14, 2004 5:47 pm 
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I was reading though a number of chat places. There are some people who have written directly and have not recieved replies OR been unfrozen. :(

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Cleo_Lo
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PostPosted: Mon Nov 15, 2004 2:27 am 
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I wrote up a letter voicing my concern over thier freezing policies and dropped it in the post. Maybe it will make a difference.

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OmniIcyshelf
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PostPosted: Mon Nov 15, 2004 2:39 am 
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I don't really mind, because I know I'll be getting my IceBird back soon :)

"If you're lucky, I might just settle with eating your firstborn."
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stampsyne
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PostPosted: Mon Nov 15, 2004 5:49 am 
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I FINALLY got two e-mails from neopets. What did they say?

Quote:
Subject: Neopets Tigerfruit Smoothie in Jamba Juice stores!!!


That really peeves me. My account is frozen and they still send me JUNK! :x

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Last edited by stampsyne on Tue Nov 16, 2004 8:41 pm, edited 1 time in total.

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secretdude231
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PostPosted: Mon Nov 15, 2004 7:05 am 
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stampsyne wrote:
Already made my first 100K on my *NEW* account :D


:hug: congrats


Since the 2 weeks I've been frozen, I went from 220k and Rainbow petpet paint brush to 750k and Ramtors Spellbook. But now its 140k and Ramtors Spellbook because auction glitch :x

A waste of a day, i made around 525k today, but lost 600k in auction glitch. :|

All i can do is trade, I'm too slow to restock or auction snipe



Next Subject: Is it wise to chat about sending snail mail to their office? Like the way they blocked emailing, they might start tossing out mail that is not bills or directly related to them.
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Cleo_Lo
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PostPosted: Mon Nov 15, 2004 5:56 pm 
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I think that people are MUCH more likely to send e-mail. It's simple, easy, and free. To take the time to write out a letter and mail it is much more intense. Although Neopets does get a volume of letters, I would bet it is nowhere near the volume of e-mail they recieve every day.

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stampsyne
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PostPosted: Tue Nov 16, 2004 12:43 am 
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NONE of my group has recieved an automated response. I wonder if anybody else has.

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Cleo_Lo
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PostPosted: Tue Nov 16, 2004 5:35 am 
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My brother got one today. I think it just said that you have to use the forms now. I believe he sent it to the mailto:frozen@neopets.com address. I'm not sure. I'll ask him.

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stampsyne
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PostPosted: Tue Nov 16, 2004 5:37 pm 
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Yup. I sent to them and got the same.

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untouchable dragon
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PostPosted: Tue Nov 16, 2004 6:20 pm 
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I know how just you feel, I was frozen, lost all my stuff, around 10mil....
I quit beo fir 3months, I just came back, I never got any response to get unfrozen, but I hope you do get unfrozen, because it is unfair!

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Cleo_Lo
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PostPosted: Tue Nov 16, 2004 8:40 pm 
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Hey Dragon "I'm not touching you!" sorry you got iced too! :cry:

Is this the e-mail you got moonie:

Quote:


Hello,

In an effort to improve our customer service and the speed with which we answer
your e-mails, we have created a new web-based contact system on the neopets.com
site, which is located at http://www.neopets.com/contact.phtml . From this new
Contact Us page, you are able to send abuse reports, ask questions about the
site, or inquire about a frozen account. Simply select the appropriate
category, fill out the form, submit it, and we will look into the situation
shortly. (Please note that sending multiple forms only slows down the process
-- a single request is all you need to send to get a prompt response!)

By the way, because this email announcing our new system is automated, response
to it will not be received. So, please do not reply to this e-mail. Instead,
check out the Contact Us page, which should answer your questions about our new
system.

Thank you!

The NeoPets Team

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