Valerie,
I did go to your link. After waiting for my pop up blocker to stop going insane, I got to read it! It's very very good. You did alot of work and were lucky enough to keep getting responses from Support. Kudos!
However, and I say this with all respect and admiration for what you have done (and yes, it is helpful), this is the sort of thing that should be written out fully in the T&C. Why? Well, because these are the sorts of questions seen on a regular basis on the boards, guilds, etc.; not everyone comes here or knows about your FAQ; the Rules can and do change; what people are told depends on who answers questions ... just the other day someone was arguing on the HC saying we
can play games on other accounts -- because they had just gotten an autoreply from Support saying they could! which is obviously an out-of-date response.
So, I for one still would like to see a full and complete FAQ, T&C, whatever ... For example (I don't claim to get everything in here - can't remember everything - and this is just kind of the things I see being questioned) .... things that just say Yes or No we should all know (but the no games thing needs to be moved from the 8/10/04 news to the T&C):
Yes, you can have up to 5 accounts.
No, you can't play games on any account but your main account
No, you cannot restock, buy stock, scratchcards, lottery tickets, or do any of the "dailies" on any account but your main account (
what happens if you get a random event on a second account giving you a lottery ticket????)
Yes (or No) you can sell items in your gallery/shop, tp, auctions on other accounts as long as the np stay in that account
Yes (or No) you can send items/np to your other accounts from your main accout via Send to Neofriend, TP or by buying something overpriced from your other account
No, you cannot send NP to your main account
Yes (or No) you can enter the Gallery/Pet/Neohome/Site/Lookup Spotlight, NT Entries and BC on other accounts (of course I think we SHOULD be able to ... it's only a trophy and what, 10k np? if you win - how much does a decent gallery cost? Lots of people have either sold or just stopped working on galleries, etc. because we don't think/know if we can enter anything on other accounts)
Yes (or No) you can gain War Trophies on other accounts (if your strongest battling pet is not on your main account and you want to participate in a war this could be important)
Yes (or No) you can, if you share a
computer (not an account) send an item of any value to another person with their own main account (different email/sign up info) on the same IP without being frozen
No (or yes? doubt this one highly - don't think this should be allowed personally) you can share an account - as long as you trust the other person and take responsibility should anything untoward happen
No(or Yes?) you may not have special shields on your lookups or anything that would hide your true user stats ... same rules for pet descriptions (as far as image/stats)
Yes (as far as I've been told) you can have and use the Lab Ray on any or all of your accounts (yes, this has been asked - often)
No you may not have any type of contest, giveaway (including newbie/birthday, etc. packs), donation drives, raffles in your guild, guild web, shop, lookup or petpage. I know it says you can't but it needs to be made even clearer -- there are some people who just either don't or won't understand this.
The following words are not to be used on the site:
hot, bikini, ebay, the n, h and d words (they really should be taken off the site - NQII and the little text for the boards come to mind), and any other words that the filters aren't stopping but that are no-nos.
Is that a start for all the questions so many people have?