Pink Poogle Toy Forum

*200 years later*

It was hacked in May and been frozen ever since >_>
Does anyone have any tips? Like who to send e-mails to and such?

Will be moving this to Neopets Help.

Speaking of the Neopets Help board here, there's an FAQ there that covers what to do when frozen.

I can't really offer you any assistance or suggestions as I'm in the same boat. I've been frozen for over and month now and I've sent about 5 e-mails to get my account back but I always get a reply back saying I should be filling in a certain form, I fill in that certain form and get a reply back saying I should be filling in one of the forms I've already filled in. I wish I could just get a straight answer about which form I'm supposed to be sending in. Anyways, good luck getting your account back, I'll keep my fingers crossed for you!

*coughsbryan@support.neopets.comcoughs*
*coughswilliam@support.neopets.comcoughs*

SCan your Identity card, blank areas you do not want others to see. Explain what happened. What did the hacker do to your account that got it frozen?

From : <bryan@support.neopets.com>
RE: Abuse Submission - abuse: account access
Hi,

Thank you for your inquiry. You need to use the Frozen form located at
http://www.neopets.com/contact.phtml. Please fill out as much of the
information that you can on the form, including your username, birthdate, and
e-mail address you used when you signed up. You can also include any
information about your Neopets and items that you think will help identify you
as the owner.


Bryan W.
mailto:bryan@support.neopets.com






From : <william@support.neopets.com>
Subject : RE: Other Submission - frozen

Hi,

Thank you for bringing this to our attention, however, you need to use the
appropriate form for Abuse located at
http://www.neopets.com/autoform_abuse.p ... se=account.

Please include as much information as you can when filling out the form,
including your username, birthdate, and e-mail address you used when you signed
up. You can also include any information about your Neopets and items that you
think will help identify you as the owner.


Will W.
mailto:william@support.neopets.com


Sadly, as you can see the two that you've suggested are the two that have had me running around in circles for the last month. Got any other Staff suggestions or are these the only two?

What was you frozen for? i only know of these 2. At least they replied, i guess it's a good sign?

This account has been FROZEN for the following reason:

You MAY have either fallen for a scam or submitted your account information to a fake login page. If you'd like information on getting your account back, please contact us by clicking here.

If you think the above reason was applied to you by mistake, please contact our support staff by clicking here. Don't forget to include your USERNAME and explain why you think your account should not have been frozen.


I suppose in theory I should be able to get my account back as I did nothing wrong...

Here are some advices i gave in another messages.

http://www.pinkpt.com/forum/viewtopic.p ... ht=#125176
http://www.pinkpt.com/forum/viewtopic.p ... ht=#132472

Write a really long letter and Good luck.

Thanks for that, I'll definately take a look

Thanks, i'll try those I know there is mailto:adrian@support.neopets.com too because he acually replied to one of my forms. I'll try the other ones also, then snail mail x_x

good luck to you....try filling out the frozen form and include as much info as possible.

Be polite. That's the number one thing to do when attempting to get your account back.

Tell them what happened and give them proof that you are the owner of the account.

Be polite. I know I said it, but I can't stress that enough. Trust me, be nice and polite and they'll do the same back.

Trust me, this works. I'd know, I got my own account (a very old one) back today by doing that (though I also said why I thought I was frozen unfairly, because my account was frozen, not hacked and frozen).

Thank you so much! I emailed william with all the information from the normal forms and got my account back in a week! Thankyouthankyouthankyou!!!!

Wow a success story!:) Congratulations foodeater!:)

Congrats~~~