Fri Jan 16, 2015 4:56 am
Fri Jan 23, 2015 2:41 am
NEOPETS DOWNTIME UPDATE: It looks like we are looking at just a few extra hours of downtime before Neopets.com is brought back online. Sorry for the inconvenience! TNT will be updating everyone here and on our official Twitter page as soon as the site is back up and you’re able to reunite with your pets and Neofriends - stay tuned! http://budurl.me/NeoTwitter
SITE MAINTENANCE: We're looking at a few more hours downtime. TNT is just finishing a few last minute tech updates to the site - stay tuned!
While we had TNT's attention, we also asked about the Elephante in the room... the lag!
They wish they had a great answer for it and a date on which it'll stop, but they don't. They're taking an iterative approach to fixing things, one step in which is the downtime we'll be seeing tonight.
One of the big challenges with fixing the lag here is that they have terabytes among terabytes of data that needs to be migrated with each change they make. To give you a better idea of what that means, when they're releasing code to fix an issue causing lag, they might also need to copy over the database to fit the new style of code. We were told this is over 45 million rows of data in some of their database tables, so fixes and moves can take a while simply because it takes lots of time to copy data over.
That being said, they have their programmers working around the clock to fix things. (Remember, we saw that downtime last week around 1am local time, meaning someone from TNT was up at 1am running a fix!) They also assured us that they're feeling the problems as well. All of their admin tools are just as slow as the site is, and it's making their job more difficult as well. So, fixing the lag is a top priority for them, and we at JN are optimistic that it's something we'll see a solution for sooner rather than later.
Neo News wrote:Site Downtime Tonight! - We have made some progress earlier this week during our scheduled downtime. However, we do still require some more downtime tonight to continue our optimization of the site. Neopets.com will be unavailable starting at around 9 PM NST, and is scheduled to return sometime after midnight. We will keep you updated on any changes (if applicable) through our official Facebook and Twitter pages. As always, we thank you for your patience during this time!
Sat Jan 24, 2015 12:16 am
Sat Jan 24, 2015 1:35 am
Sat Jan 24, 2015 1:41 am
Thu Jan 29, 2015 8:17 pm
Thu Jan 29, 2015 11:38 pm
Fri Jan 30, 2015 1:55 am
Sat Jan 31, 2015 3:29 am
Editorial wrote:Hi, TNT. Hopefully you address this by the next Editorial, but if not, I was wondering what to do with the lag prizes awarded on (one of) my sides. The Neocash I can't do anything about, but should I discard the items? Should I donate the Neopoints, or is it mine to do with it what I like? I'd just save it, but now my side is too rich to use the Soup Kitchen to feed my 'pets. I'm just wondering how I should handle this, and if it happens again in the future! *knock on wood* ~perfected_cube
It is all right to collect these rewards for the site lag on your side account. We don't want to forbid you from logging into your sides!
News wrote:Scheduled Downtime! - We are planning on taking down the site this Sunday (2/1) for some much needed work. The site will most likely be unavailable during that night. We will continue to update you on our official Facebook and Twitter pages as we make progress. Thanks everyone, and we hope you have a great weekend!
Thu Feb 18, 2016 5:04 pm
It's like they don't even have time to read the tickets anymore and just copy-paste that answer...Thanks for writing. I am sorry to hear that you have been having trouble with part of the Neopets website.
We have read your ticket and have categorized it internally based on the specific issue that you reported. This means that we can always find your ticket (or others with the same issue) if we have more information to share. You don't need to submit a new ticket for this same issue. We can even reopen tickets that have been closed if we need to get a hold of you
Since your ticket has been all handy-dandy categorized we are able to distribute and prioritize the issue you have reported. Unfortunately we will not be able to give you an exact date of when this problem may be fixed (since any time frame is subject to change) but we are aware of it and appreciate your report!
Issues that impact the whole site will be fixed for everyone at the same time so you don't need to worry about being left out
Unfortunately if you lost Neopoints or Neopoint items as a result of this issue it is unlikely that we will be able to replace them
Thu Feb 18, 2016 6:15 pm
Thu Feb 25, 2016 3:25 am