kuroro wrote:
I was close to taking premium. But then there was the kaos thing and Neopets awefull support came up again.
I live in a foreign country, not the U.S. I can't imagine how hard it must be to get good support from here, if it already hard to get it through the phone. (There was a post that someone called the support, what if information, like personall adress or credit card information got into the wrong hands through a scam, cg, whatever. What would Neopets do? Basically, they said that it was all in your hands and they bore no responsability. That really put me off.)
Plus, the fact that you can only cancel your premium by phone... I mean, no simple cancel button?
I love playing Neopets, don't get me wrong. But I wish for a better support and an easy cancelling feature (played Wow, something like that) before I lay my personal information and money in their hands.
They allow people outside of the US to cancel by emailing their tech support to avoid the cost of calling. If there were a simple cancel button, and your account was compromised, you'd be out of service rather quickly
They also have a live chat option. It's quite easy to get in touch with them from any country, and they also have a nice help page and FAQ that answer most any question.
They have their T&C available to read, as any other company does when you sign up for their service. Most people don't bother to read, though. It would be much better to read that than what a player says, as it is easy to misconstrue or misinterpret information (which can be done quite innocently).
You know, if that whole kaos business was really that widespread, there would be very few people playing Neopets at the moment. And if Premium support was so hideous, most would not keep paying. I do rather think it's better to look at everything carefully and rely on facts rather than guesses, emotions, and rumours.
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