Good survey!
The Neopets Team put in little work regarding the content of the online site
Strongly disagree. They have put in a lot of work. The content's amazing. I would never deny that.
The Neopets Team has been too revolved around money recently
Agree. I want to feel like a user, not a marketing target that's being used. It's possible for me to feel that way on sites that do everything that Neopets is doing. Unfortunately, they don't seem to be in it because they genuinely care anymore.
Most people on the NeoBoards are idiots
Er...maybe they're brilliant in real life, but that's not where I go when I want to have an intelligent discussion. Maybe it's just that the idiots are the loudest and get the most attention. However, the NeoBoards are not set up to encourage intelligent and open discussion. I honestly don't think the site's leadership wants them that way, either.
The Majority of Scammers aren't frozen or
The Majority of Frozen people are innocent
Disagree. I do think that too many innocent people are frozen and too many scammers aren't. It doesn't have to be that extreme to think that things should be different.
Scamming is made too easy on Neopets
Strongly agree. I'm not really sure what you mean by "
made too easy", but yeah. It kind of is too easy to scam someone. It's not intentional by the Neopets Team or anything, but scamming is not that difficult. It's unfortunate.
Neopets are doing nothing to prevent or encouraging Scamming
Disagree. They're doing lots of things to prevent scamming, but they're not really taking the most effective possible measures.
The rules of Neopets are too strict
Strongly disagree. I don't think they're too strict at all, but they're a bit unclear and inconsistent. I think the problem is more that they're unevenly applied.
The majority of people on Neopets should be frozen
Strongly disagree. Um...why? Maybe it seems like a lot of people are bad, but it's really just that the negative stuff gets the most attention. Most users are not breaking major rules or anything.
Anyone with an account under n months is stupid
Disagree. There are intelligent, reasonable people joining every day. There are also idiots joining every day, but you can't assume that everyone new is one. In the context of the game, though, most newbies are going to make a few silly mistakes. It's learning from it that's important.
Neopets would be a lot better if I were running it
Agree. Well, I have a firm belief that any organization would benefit from the introduction of me, because I'm just that great.
I can see a lot of things I'd do differently on Neopets, but they aren't doing a horrible job. The content would stay the course, because it is excellent. If I were in charge of the corporate and customer service side of things, things would be very different, if just in attitude.
I don't think the site's leadership believes it is possible for a company with millions of customers to make each one feel like the only customer they've got. But it is. Even online. I think most users start to feel a little faceless sometimes with the way the site's being run.
6 years ago when I first joined, there was nearly a million users, but I still felt like I was getting excellent customer service. There are plenty of companies that are based online and off that are that way now, too. Neopets just doesn't seem to want to be one of them.
Yeep. Sorry for rambling, but this is a topic that I care quite a bit about.