Total Owners : 110,176,778
The amount of active accounts is about a quarter of that, so it's more like...
Total Owners : 27,544,194
Twenty seven million.
You claim scammers are never frozen but innocent users are. It's very much the opposite. Scammers are frozen far more than innocents users. It's the ones that manage to be lucky enough not to be caught with solid proof for a while that are talked about.
It's the innocent users that are frozen that people complain about for months. You don't hear people saying things like "I remeber half a year ago when I was on the boards and this scammer got frozen", you hear people talk about things like "I remember half a year ago when my best friend got frozen for no reason". It's a law that works in real life and on neo, get good service, you'll tell one person. Get terrible service, you'll tell ten.
With 27 million people to monitor, you cannot reasonably expect monitors to fully investigate every claim. Nor can you expect them to catch every single rule breaker. They can't lock every board on the neoboards that's breaking a rule and they can't be expected not to make mistakes. Believe it or not, there is limited hours in the day, and every monitor
is human. Human's stuff up. Human's can't be expected to give a full reply to every report they get when the majority of them are things that don't break the rules or reports from multiple people that seem to think its a good idea to post "reported" on the boards, report the topic starter and unwittingly bump the topic up to the top so others can do the same.
Why don't you help people out ? Instead of making the monitor's lives harder, why not neomail people you see breaking the rules and kindly explain what they were doing wrong and ask them to stop ? Every bit you do eases the moderators' workload.
You shouldn't be terrified to use the soup kitchen on your multi. As long as you don't break the rules to obtain neopoints on multiple accounts (EG : Visiting the advent calendar), you won't get frozen. Despite what some might say, Neo staff don't sit at there computers watching your actions with their fingers dangling over the big red "freeze" button, just waiting for you to change accounts.
If you don't like the way the game is run, leave. Better yet, try making your own site that can grow popular to have 27 million accounts, actively using the site. It's like fast food outlets. You may think the server is the worst person in the world, slow, rude, obnoxious, wrong when it comes to getting your order, whatever! Try being that person and going through the "fun" experience of people hurling abuse at you for a simple mistake, lying blatantly when trying to get their meal for free because "it tasted funny" or because they found a hair in their meal that is suspiciously the same colour as their own. It's not a fun experience, and it's not easy.
I've been in the same account for three years. Not once have I believed that neo is out to get the innocent people, ignore the scammers or freeze people randomly. They're humans too.
Humans make mistakes.
Oh and by the way, I used to chat with two of the Help Chat monitors. Neither of them acted like they had a rod of "I'm so much more powerful than you!" in their inventory. Unless you've actually seen a mod post on a neoboard or mail you acting like a complete jerk, you shouldn't make statments like that
