Savvy, when you say
Quote:
she was using various different accounts to make extra neopoints.
what exactly was she doing?
Was she restocking? Doing Dailies? Buying Stock? Buying/scratching Scratchcards? Playing games? If she was doing those things on other accounts and/or sending np from other accounts to her main account, then yet, that is cheating. And how many other accounts? Your later post said she had 2 other accounts, in addition to the one that was frozen, is that correct?
We are allowed to have up to 5 accounts, we (what support told me and as far as I know) can use shops/auctions/tp on other accounts to sell things as long as the np stays in those other accounts, and no games played, dailies done, restocking, bidding on auctions, scratchards, things like that. You can send items back and forth between accounts, but again, my understanding is if you get something in a RE on another account it has to stay in that account - no sending those items to your main account.
I am glad that you and your friend are working things out though. I wish you both the best!