Pink Poogle Toy Forum

Hello everybody!

For those who don't know me, I'm Bizonchik on Neopets and I've been playing for well over 3 years. About 4-5 months ago I tried to log in as I do every day and found that whistle-blowing chia telling me that, like many others before me, I've been frozen for failing to follow the rules. So I filled out the frozen form (once) and waited patiently just like I'm supposed to. When 3 months later I didn't hear anything back I decided to fill that form again, so I did. About 200 times. Then and only then did I finally get a response! One of Neo's staff members, William W, wrote telling me that I've been found assissting a known cheater and that my account won't be returned. 3 years of work and $100 worth of offline merchandize which I bought for special offer codes down the drain. I know I've never cheated. I'm actually very much against cheating and for honest play. So I tried writing back to that Will guy, but he never responded back. Not even after a month of attempts. I tried filling out the form again, and no replies from that either. So now I'm pretty much screwed. I figured that my one last chance is to try and email another staff member who will actually take me seriously, but Neo's website doesn't list any. What I need is some staff emails that I can try to talk to and maybe get them to understand that I deserve to be unfrozen. Does anyone still have any email addresses like that? I used to have well over 10,000,000 neopoints and will be willing to give a very generous reward to anyone who helps me get unfrozen once I get my account back. Thanks!

When i was hacked, i used the email thing in the help part of neopets, and once i got the auto reply, i kept emailing the person until i got a proper reply. I would suggest being very polite, adn explaining yourself without seeming angry, ie no caps or !!!s. hope that helps, and good luck. By the way, do you have any enemies who would have reported you just to get you frozen, or have you won any major things that would get you noticed by jealous people.

There's some staff e-mails listed in the FAQ. I didn't write it for nothing. ^_^

I did write it awhile ago though, so hopefully thay're stil in service.

Yeah, I wouldn't be surprised if some jealous players reported me out of spite. I had almost every single school supplies item, and I had a Krawk Cup Champion trophy. Things like that. But who knows...

atomicblonde, can you tell me which FAQ you're referring to? Or if you could link me to it that'd be great. Thanks!

I tried looking for the FAQ, I found two but neither of them have emails. Anyway, just a quick tip: Don't fill out the form too many times or send too many emails, TNT doens't like it and you can get a warning for that or possibly iced. I got a warning =/

Yep, the FAQ at the top of the page here.

http://www.pinkpt.com/forum/viewtopic.php?t=1839

Heh, well I'm already frozen so there's not much worse they can do to me anymore, can they?

I tried those adresses and so far I got undeliverable errors for evelyn and iris. Hopefully the others will go through. I'll also try the snail mail method. *crosses fingers*

Still no reply. <sigh>

So I finally got around to mailing them that letter. Hopefully I didn't come off as too aggressive or demanding. Or maybe that's the best way to get across to those people Let me know what you guys think.


Dear Neopets staff,

I am a longtime user of your site. Over 3 years and counting, in fact. My account's name is Bizonchik. I'm a loyal and devoted player and continually support the brand, and I'm also one of the people who have always played by the rules and always respected the guidlines of your site. I've invested literally thousands of hours of my time on my account, and also spent over $100 on your offline products, including plushies, stickers, notebooks, and the TCG. Mainly for the special offer codes, I admit

One day about four or five months ago my access to my account was disabled and the automated reason provided was that you found that I cheated. So, of course, I was extremely surprised and shocked because, as I've said before, I'm an honest player. I don't cheat or do anything against the rules because what's the point? When you play legitimately you have something to be proud of, when you cheat you're only ruining your own fun. I'm a firm believer in fair play.

So, of course, I filled out the form and waited patiently to hear back about the situation. For 2 or 3 months I've heard nothing. Nothing at all! I got frustrated and started filling the form again and again, until I finally got a response from someone named William W. The only thing his message said was "This account was found to be assisting a known cheater, and will not be returned." Naturally, this made me very angry since I know that I'm innocent and that a loyal and honest customer such as myself deserves better than this kind of treatment. I have tried to plead with that staff member for an entire month but they have all but completely and utterly ignored me. Then I tried to contact each and every member of your support staff. I've sent one email to each, waited patiently for a few weeks, and hoped for some assisstance. The number of replies I got: 0. You can only imagine how frustrating this whole experience has been...

So now after everything, more than three years of work on my account have seemingly gone down the drain. Also, the money that I spent on your offline products, totalling over $100, will have all been for nothing. It's extremely frustrating to know that I will never be able to reclaim the time and money I've invested on Neopets.com. I would really like to have access to my account back! I was punished wrongfully and have been treated very poorly. Not only have I missed out on all of the things that have happened on the site for the past 5 months, I've also had a less than stellar experience dealing with your customer service department. I hope that you can return my account as soon as possible and compensate me for my troubles. If I were around, I wound have been able to earn between 5-7 million Neopoints during that time!

I've went on various message boards and told my story, and a surprising number of other players are in a similar situation. Many members of the Neopets community have been frozen for no fault of their own and have had no luck in getting their accounts back. I'd like to believe that Neopets respects its customers enough to listen to and solve these kinds of dilemmas. I'd hate to think what would happen if everyone just started filing complaints to such organizations as the Better Business Bureau or Consumer Affairs because of the poor treatment they've gotten. Let's try to make everyone happy, allright? It's the holiday season, after all. Santa's watching. Be nice, OK?

MindyEdit: Please use the edit button in the upper right hand corner of your post if you have anything to add. I've combined these for you.

MindyEdit2: *PLEASE* do not continue to double post. If you have any question about this rule, feel free to send me a PM.

Um, I'm not double posting. It's a new message. If you look at the time of my messages they're over a month apart. Maybe you should read my messages next time before you jump in. Now you just messed up my 3 posts! They don't make sense together, they need to be separate.

I would highly suggest you read the rules.

http://www.pinkpt.com/forum/viewtopic.php?t=2223