psyco_chick32 wrote:
I have slightly encouraging news to Premium users.
Today I went ahead and did an assignment for one of my classes... if we found something we didn't like, and had a decent reason, we were supposed to call and complain about it. I've been having issues with my Premium this week (I pay with credit card, and it's been flickering ads on and off for the last few days) and was upset about the CG's possibly grabbing my password, giving them access to my rl information.
So I called to speak to somebody about the issues and recieved the following information. Useful, I think, even if it's more or less stopped at the moment... it gives us something to go by later should something like this happen again.
Yes, if a CG grabs your password and you are a premie, they can access your real-life info (bad). But that can be okay by you putting in a fake address! (umm, huh?) Of course... if you pay by credit card, you can't, because it's supposed to be your billing address, and if for some reason they followed up on your card, and the billing addresses were different, they would contact your card company about a possibly stolen card. (uh...huh. so how does having a fake address help me?) They will not be held accountable for your information being leaked anywhere by anybody.
I questioned them about my concerns and was told to avoid areas where there could be cookie grabbers. I told them that could be several places, and that severely limited the playability of the site, especially if a mod account could be cookie-grabbed. Response? Take my chances. I told them I don't want my address, phone number, etc. in jeopardy. Response? Don't play for a while until it's sure that this had died down. I told them I wasn't going to pay for something that I couldn't play without fear of losing security. After that statement, and a few moments on hold, I was told that should anything happen to a premium account that caused loss of playability due to something like this, money would be refunded right away.
I do, at least, feel a little better now.
Don't know if this information is useful or not, but thought some people might want to know.
I hope you got the name of whoever it was that told you that. Because I have a feeling you'd really have to put up a gigantic stink to get them to honor it.
