A change in Neo's policy?

[OmniIcyshelf]

Good for you, and gokod for them... Now, I wonder if they could return the other 500,000 or so unjustly frozen accounts, including my own...

*Waits for Hell to freeze over*

[vivian58]

Wow, that's fantastic!

However, not to be the downer or anything, but I predict people sending in fake reports saying they "lost" their Honey Potions, Maraquan Paint Brushes, etc. =P I hope they were able to actually check to see if you'd lost the items, 'cause if people start taking advantage of this, it'd probably get ugly.

[Twisted Sanity]

They probably check it out. I'm pretty sure that if they loko through the backups they can tell if you're telling the truth or not, but I don't know whther they'd go to all that trouble.

I suspect that a lot of people will take advantage of it, and they'll have to stop.

[Morningstar]

Wow, that's fantastic!

However, not to be the downer or anything, but I predict people sending in fake reports saying they "lost" their Honey Potions, Maraquan Paint Brushes, etc. =P I hope they were able to actually check to see if you'd lost the items, 'cause if people start taking advantage of this, it'd probably get ugly.

I actually think that, somehow or other, they checked a log against what I reported as being lost. Because when I originally reported my loss, I stated that I had lost "about" 8 or 9 glamour neggs. However, after doing some checking later on, I realized that I had only lost 7. Today, I got back 7 glamour neggs--not the 8 or 9 I had reported. If they were going only on my word, I would have gotten 8 or 9 back--not 7. So, they must have been able to check my report against something to verify that it was a legitimate claim.

Also, it seems that they only gave back what I had specifically reported as being lost--and didn't check to see if I had lost anything else. I just realized today that I no longer had the pink apple lantern that I had gotten really cheap (80 nps) and had thrown into my SDB last weekend. I had forgotten all about it and didn't put it in my original report.

And, I hate to say it, but I really think that this might be a one-time deal. Because it affected so many people, perhaps Neo felt that they had to do something to compensate for the huge losses incurred. It would be nice if they did this for every little glitch that ate up an item, but I have to wonder if that will happen.

Still and all, it is much better than the message we got last November when the TP glitch occurred. At least, it seems that Neo is starting to care about its players.

[amarise]

Congrats, Morning. I hope this really is a new direction for neo, it would be great to see them so user-oriented once again.


I lost a few things in the rollback, but since it was all snowballs I didn't bother to report it. I've heard of other people who lost major items in the glitch, and I'm glad at least some of them are getting their items back.

[Morningstar]

Congrats, Morning. I hope this really is a new direction for neo, it would be great to see them so user-oriented once again.


I lost a few things in the rollback, but since it was all snowballs I didn't bother to report it. I've heard of other people who lost major items in the glitch, and I'm glad at least some of them are getting their items back.

Ah, amarise, you and I go way back--between you, me and Tonu, we could write a book on lost-item glitches. I thought of you when I got the email and thought how nice it would have been if they had done this in the last rollback that both you and I suffered through--you especially. Let's hope this is a change for the future.

[Pokemon Kid]

Congrats, I lost my F&I Blade (The one I told you guys about) to the rollback. Shoot. I still didn't get it back. Meh, I suck. Pshh, I say meh and pshh too much, eh? Canadian eh?

[Yoshi]

Oh, when I read your post I checked my inventory, and I'm shocked! I got both my Snow Paint Brush and Snow Petpet Paint Brush back!

I'm very amazed- never have I heard of getting items returned as such.

Bug Location:
Safety Deposit Box

Bug Information:
It seems as though the SDB has received a rollback- two items I put in two days ago, before the downtime, have disappeared. I ended up losing a Snow Paint Brush and a Snow Petpet Paint Brush. I understand that it''s unlikely that I will have my items returned, but please, if you guys could do everything you can to fix this up, it would be much appreciated.

Hi,

Your 2 brushes are back in your inventory.


If you have any other questions, don't forget to include the entire text of this
e-mail with your username clearly at the top. This will help me better address
your situation.

Bryan W.
mailto:bryan@support.neopets.com

Big kudos to TNT! Guess it's a little compensation for that new big ad thing. ;P

And now...to paint my pet Snow.

Last edited by Yoshi on Thu Nov 25, 2004 5:18 am, edited 1 time in total.

[Armi]

I do agree that they must have changed their policy (or maybe it's only for this most recent glitch). Didn't Armi just get her Ring of Weightlessness back too?

Yeah, but I e-mailed a staff member personally. He returned my ring in less then 24 hours and even replied back after I said "thank you".
Really, they should give any lost items from rollback because it's not a user's fault for losing them.
This is the second time they've returned a lost weapon to me.

Congrats getting your neggs back, Morning. It's great staff are fixing rollback.


I do feel sorry for my first bug report at them cause I was angry at the time.

[Marinnai Kasaraki]

It's very good to hear that this occured. Congrats, Morningstar ^_^

[el]

I really can't complain as I missed a few things..but a few things I sold I got back in triplicate!

[mizzy]

Well, gratz Morning, you deserve to get your items back
I hope TNT will stay like that... although I severely doubt it

[mocha_san]

Wow, congrats!

[ssandgirls]

Congrats to you Morningstar , thats wonderful news for you...

I lost 700K NP/Items, and got nothing back, They didnt even bother to reply to my bug report....

very disappointing.

SS:)


edit: If anyone would have the email for a staff member, that would be greatly appreciated, since they dont answer my bug reports,
Many thanks in advance.

[plushie]

congrats

now i'll be waiting for the ice bots to drop dead and not freeze accounts unjustly, but I think hell will freeze over before THAT happens