everconfused wrote:
bijon, definitely start the process. Get that autoform filled out (I know it's a pain, I've been there myself). Expect to either a) hear nothing or b) get an answer saying No. Don't give up. If you don't hear anything, write again. If you get an autoresponse, write back to that support person. Be polite, use proper grammar and spelling, explain the entire situation, apologize (YES!) if you inadvertently did something wrong, as you would never jeopardize your account, especially for something like an avatar. You were just another person who unknowingly clicked a link that was posted all over the neoboards thinking that this was a clickable avatar.
Have all the information you can possibly think of when you write. Your pet species/colors, names, petpets, bank type, some of your neofriends, your username, dob, email, guild name, any recent trades or auctions you've done (buy or sell), neohome (if you have one), BD equipment, how long you've had your account, etc.
I once a month cap my neofriend list, my pet quick ref page, BD equip page, and at least once a week cap my bank. Just as a precaution. Because there's no way you're thinking about any of that when you get the chia cop!
Yes I did get my account back, but mine was different. I was only a couple months on the site, had never been to the neoboards, and ended up getting scammed with a fake log-in page. It did take a few months to get it back. but patience, politeness and persistence can pay off. At least give it a try. If you know for a fact you've done nothing wrong, you shouldn't be punished for what may be a glitch or a mistake.
My friend emailed them for a year and yes,no reply except automails.I'm starting all over again but I don't think I'm going to spend more time on it now.I lost many items and nps because TNT thought I'm violating their T&C.I think it's time for them to sit down and come up with a new and better version of T&C.The current one sucks and too many gray areas.