Pink Poogle Toy Forum

[quote="Morningstar"]
So, hopefully, all will be restored soon. Jasujo's huband's shop disappeared (same time that my gallery did) and it took a few weeks, if I remember correctly, before it was restored.
quote]

Yep, his shop was gone for 18 days. That was a very nervous 18 days. After several emails to support, we never even got one response. Tim was about to fax them a letter, when the shop finally came back.

My husband's lupe/chia gallery worth multi-millions was gone for 3 days and he has pretty much given up playing altogether--a total loss of faith in Neopets' reliability. When I told him his gallery was back, his reply was "Well, someday it will disappear again and not ever come back."

That was yesterday morning and he still hasn't even logged in to see if everything is there. And, unfortunately, he is right. What if the next time this happens, Neopets just says "Sorry, we lost all data--tough luck if your lupe digest worth several millions of nps that you worked 6 months for has disappeared. Just suck it up and keep playing--and make sure you keep looking at our ads, OK?"

Hhhmm, do I sound a bit cynical? You betcha.

If you are listening, borovan or shroomy, you need to tell the "suits" that they need a policy of returning all lost items to the players because long-time players are leaving.

Don't give us some lame statement like "if you are missing an item or two, we apologize but there is nothing else we can do, This glitch was beyond our control. . ." Gee, correct me if I am wrong, but didn't they essentially say the same thing last November after the TP glitch and promise that they would make sure that nothing like that would ever happen again? What if the one or two missing items is my husband's lupe digest (only 15 exist), or someone's hypono helmet, or a new player's pb that they saved months and months for. Where is your reliability?

The technology to catch all lost items exists: buy it, install it, and use it.

So, if 0.01% of the shops were affected (how can the number be that small?) then it seems to me that they should be able to, while doing this "reset" back up the information and return everything, not most or some of the things.

This is such a thorn in my side. When the security glitch hit and so many people lost so much, it seemed like the really well-known, "famous" players got everything back - items, np, pets, etc. ... alot of other people either haven't gotten their accounts back or have gotten empty accounts with no (as promised) return of anything.

And if people can get frozen for innocently adopting a pet, buying from a shop, tp or auction, getting something from the money tree or just being sent an item from a scammed account, that seems to me to say that they DO have a log/record of everything and again, they should be able to replace/return things lost to their glitches/server problems/database moves.

And once again, they need to let the players know, before, during and after they do maintenance/move database, etc. and if there's a glitch we have a right to know that too. If nothing else, that would let people know it's not just them and I think would give a little confidence back. Like, ok, there's a problem, but TNT knows about it and is working on it.

I use a very popular hosting site. They've had some problems, which does happen. There have been constant updates, both on the main page of the site where you sign in and on their forum as to what's basically happening, what the status/progress is, what is/isn't fixed and asks for feedback on the forum if anyone is have problems so they can be addressed.

I'm not saying that that site or Neopets or any site is, can be, or should be expected to be perfect. Things do happen. It's the not knowing, and once you do know the cavalier, uncaring "oh well, too bad" attitude I think that gets to us on top of the actual problems.

I know, we play on a technically "free" site, but one that needs US for their sponsor $$, they have merchandise that they want us to buy, the portal and toolbar are coming (and if you think there won't be adware and/or tracking on that, well...) they're talking about a pay email and ISP...that sounds like a business to me.

We are obligated on signing up for the site (and it is each site's right and legal responsibility) to follow an incomplete, vague, hard to understand T&C which many of us have been trying to get TNT to "fix". No, we are not obligated to buy real life "stuff", but just visiting the site means page views/sponsor games/links are being tracked, so in that way our time on the site is akin to "buying" the sponsor stuff.

We can be warned and/or frozen at will for anything and everything, from a misspelled word to playing certain games on a slow computer (and being accused of cheating), using multiple accounts to "gain" np (when they've got to know that more than one person more than likely is using that computer), etc. when we don't know what is truly allowed and not allowed. It's more word of mouth and guessing. People write to Support and ask the exact same question on, say, whether you can play games on more than one account, I can tell you from replies I've seen in the past (recent past) that people are getting different answers.

The Suits at TNT need to get some things in order. Long time players are quitting; they're tired of losing things to "glitches", being frozen and getting either no response or being told No, they won't get their account back.

Yes, it is only a game. But I highly doubt that staff is paid or end of fiscal year profits are distributed in np.

Sorry rant over, I'll go away now...