Help getting unfrozen?

[randel007]

Anyone got any tips on getting unfrozen?

And yes i was unfrozen fairly

[HollyPop]

I assume you mean you were frozen unfairly and not unfrozen fairly!!!

Firstly, what were you frozen for?

[Paladin]

You could try to fill up this form : http://www.neopets.com/autoform_other.p ... her=frozen

[randel007]

I assume you mean you were frozen unfairly and not unfrozen fairly!!!

Firstly, what were you frozen for?

yeah thats what I meant. I'm such an idiot! The log in page says i was frozen for ...This account was found to have a shop with contests, links to fake login pages, fake items, pornography, or other innapropriate content.


but I didnt do any of those.

You could try to fill up this form : http://www.neopets.com/autoform_other.p ... her=frozen

that form has like a 9% chance of working if you were unfairly frozen

Inrun Edit: Please use the edit button at the top left of your post, rather then double posting. Thankyou.

[ahoteinrun]

that form has like a 9% chance of working if you were unfairly frozen

Where did you get this statistic?

[HollyPop]

Well, what was in your shop? The autoreason is often totally or only partially correct, so you need to do what I did, and have a big think about exactly what TNT might have taken offence to.

[xjox]

Did you have pictures and stuff in your shop, I know that a few shops I have visited have messed up on the HTML or what ever and the items for sale have been put behind pictures and stuff so its possible they may have mistaken that for having fake items?

[randel007]

my shop i think had 0 html. I cant remember much Ive been fighting for my account for over a year.

[HollyPop]

Oh.. sorry mate, but one of their rules is that if an account is frozen for more than a year, it's gone forever. Again, sorry, but there's no chance at all you'll get your account back now.

[randel007]

Oh.. sorry mate, but one of their rules is that if an account is frozen for more than a year, it's gone forever. Again, sorry, but there's no chance at all you'll get your account back now.

are you serious??? where does it say that???

[HollyPop]

I'm not sure it does say it anywhere but I've had it said to me, explicitly, several times by different staff members.

[randel007]

I'm not sure it does say it anywhere but I've had it said to me, explicitly, several times by different staff members.

oh...so now is the time to completely give up hope?

[Quahog]

I don't mean to give false hope, but my account was frozen (self freeze) and although I mailed for a year with no response, they did eventually unfreeze it. It had been frozen for almost a year and a half at that point.

But policies may have changed. I know they seem to be doing a lot of database clearing in the past year or so.

[randel007]

I don't mean to give false hope, but my account was frozen (self freeze) and although I mailed for a year with no response, they did eventually unfreeze it. It had been frozen for almost a year and a half at that point.

But policies may have changed. I know they seem to be doing a lot of database clearing in the past year or so.

dont worry about giving false hope. I dont hav much faith in the neopets team now anyways...

[HollyPop]

I'd say so It seems to be a policy of theirs that if it's been over a year, it's gone. They might even have erased the records of it - you can check by going here:

http://www.neopets.com/randomfriend.phtml?user=

Add your old username on the end of that. If it says:

This account has been disabled. then the records still exist, but if it says:

Sorry, nobody by this name exists in Neopia.

Then the records have been erased. You could probably create a new account with the same name if it's been erased. In any case, it's probably too late now to get the old one back. Sorry