For Neopets ONLY discussion.
Tue Oct 02, 2007 10:54 pm
I just logged in and my premium was gone! Has this happened to anyone else?
Tue Oct 02, 2007 10:59 pm
Nope sorry. And I have no idea what could have happend.
Tue Oct 02, 2007 11:01 pm
Did your last payment go through?
Usually when Premium disappears it is because the last payment wasn't received by TNT.
Tue Oct 02, 2007 11:11 pm
That's what I thought, it is the start of the month afterall. I've just never lost it before.
Tue Oct 02, 2007 11:29 pm
That is probably the most likely thing.
Wed Oct 03, 2007 9:59 am
Did your credit card recently expire, and you haven't updated the details? That is a common cause for disappearing premium.
Wed Oct 03, 2007 1:58 pm
This happened to me too! I did pay for it but it just went poof, later I canceled the payment and when somebody tried to send me a new invite it said a already had premium when I didn't anymore.
Thu Oct 04, 2007 5:47 am
i've had premium shut itself off and then take he payment the next day
they system for knowing when its off to repay is not well
Thu Oct 04, 2007 6:08 am
Had this recently happen to me with this:
Did your credit card recently expire
as the cause. When I checked, they said the sent me an e-mail about it, but I never got one. I got it reactivated in minutes.
I don't know if this is your problem. Hope it gets worked out quickly.
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