Frozen :(
Tue Sep 11, 2007 8:34 am
I got banned for using my email to help my mum sign up for Neopets etc. (you know some adults aren't good with tech. etc.) i filled out a frozen form and the reply is:
But when i reply to her, she doesn't replies or unfroze my account that i told her i wanted to be unfrozen. It has already been over 2 weeks and I won't give up yet
RE: Other Submission - frozen - (username *******)
From: heidi@support.neopets.com
Add contact
Sent:Wednesday, August 29, 2007 1:20:03 AM
To: _____________@hotmail.com
" Hello,
Thank you for your e-mail. Your accounts were frozen for cheating by creating multiple accounts and attempting to profit from them. The rules for having more than one account are:
"You May Only Have Five Accounts Because Your Pets Need Your Attention. It is important that Neopets users are responsible for their pets and play the game in a fair manner. Therefore, do not create more accounts or Neopets than you can maintain. You are allowed a maximum of five (5) accounts. One of these accounts, your main account, can do everything on Neopets. The other four accounts (except if one is a guild account as explained below) can adopt Neopets and maintain a gallery but cannot have a store, play games or any other activity that earns Neopoints or participate in any voting activities. You may freely transfer items among your accounts but they should be on the same e-mail address as your main account. If you are the head of a guild, you may use one of your five accounts as a guild account and it should be named as such (for example, Abandoned Computer Chips Orphanage guild account). In addition to your main account, a guild account can have a store but cannot ear n Neopoints in any manner other than through the store, auctions and trades (and anything that happens on that account could impact your other accounts). If you maintain a guild account, you will be held responsible for that account. You are permitted only one guild account per guild."
The above was taken from our Terms and Conditions located at: http://www.neopets.com/terms.phtml.
We will not return all of the accounts that were frozen - but we will unfreeze one IF AND ONLY IF no other Terms & Conditions violations have occured. If we do find other forms of cheating or other Terms & Conditions violations have happened, none of the frozen accounts will be returned.
You may select one of the accounts, but know that adjustsments will be made to the account you select. This means approximately half of the neopoints and/or items may be removed along with the removal of any special colours your pet(s) may have been painted. This is done to prevent cheaters from profiting from multiple account abuse.
Please keep in mind that we will not be able to return more than one account, so if one account has already been returned to you, all of the other ones will remain frozen.
If you have any other questions, don't forget to include the entire text of this e-mail with your username clearly at the top. This will help me better address your situation.
Heidi M.
heidi@support.neopets.com
But when i reply to her, she doesn't replies or unfroze my account that i told her i wanted to be unfrozen. It has already been over 2 weeks and I won't give up yet
RE: Other Submission - frozen - (username *******)
From: heidi@support.neopets.com
Add contact
Sent:Wednesday, August 29, 2007 1:20:03 AM
To: _____________@hotmail.com
" Hello,
Thank you for your e-mail. Your accounts were frozen for cheating by creating multiple accounts and attempting to profit from them. The rules for having more than one account are:
"You May Only Have Five Accounts Because Your Pets Need Your Attention. It is important that Neopets users are responsible for their pets and play the game in a fair manner. Therefore, do not create more accounts or Neopets than you can maintain. You are allowed a maximum of five (5) accounts. One of these accounts, your main account, can do everything on Neopets. The other four accounts (except if one is a guild account as explained below) can adopt Neopets and maintain a gallery but cannot have a store, play games or any other activity that earns Neopoints or participate in any voting activities. You may freely transfer items among your accounts but they should be on the same e-mail address as your main account. If you are the head of a guild, you may use one of your five accounts as a guild account and it should be named as such (for example, Abandoned Computer Chips Orphanage guild account). In addition to your main account, a guild account can have a store but cannot ear n Neopoints in any manner other than through the store, auctions and trades (and anything that happens on that account could impact your other accounts). If you maintain a guild account, you will be held responsible for that account. You are permitted only one guild account per guild."
The above was taken from our Terms and Conditions located at: http://www.neopets.com/terms.phtml.
We will not return all of the accounts that were frozen - but we will unfreeze one IF AND ONLY IF no other Terms & Conditions violations have occured. If we do find other forms of cheating or other Terms & Conditions violations have happened, none of the frozen accounts will be returned.
You may select one of the accounts, but know that adjustsments will be made to the account you select. This means approximately half of the neopoints and/or items may be removed along with the removal of any special colours your pet(s) may have been painted. This is done to prevent cheaters from profiting from multiple account abuse.
Please keep in mind that we will not be able to return more than one account, so if one account has already been returned to you, all of the other ones will remain frozen.
If you have any other questions, don't forget to include the entire text of this e-mail with your username clearly at the top. This will help me better address your situation.
Heidi M.
heidi@support.neopets.com
Re: Frozen :(
Tue Sep 11, 2007 1:18 pm
My account was frozen and nearly deleated but I got it back in time. I was away from it for 3 years and going through alot.
Try emailing Emily@support.neopets.com She helped me. Just explain to her in detail what happened and that you wernt aware this was against the rules. Hopefully she can help. Just tell her you were refered to her by someone she helped once before.
best wishes! hope she's able to help.
Try emailing Emily@support.neopets.com She helped me. Just explain to her in detail what happened and that you wernt aware this was against the rules. Hopefully she can help. Just tell her you were refered to her by someone she helped once before.
best wishes! hope she's able to help.
Re: Frozen :(
Tue Sep 11, 2007 1:39 pm
I hate to say it, but it was against the T&C that you signed up to. :/
Try and be patient - I know it's hard, but they get a lot of emails every day, and if you keep emailing it just makes the backlog even longer.
In the future, might I suggest creating another email address for your mother? You should have one with your ISP, but otherwise, any free email provider such as hotmail, yahoo, or gmail will do.
Try and be patient - I know it's hard, but they get a lot of emails every day, and if you keep emailing it just makes the backlog even longer.
In the future, might I suggest creating another email address for your mother? You should have one with your ISP, but otherwise, any free email provider such as hotmail, yahoo, or gmail will do.
Re: Frozen :(
Tue Sep 11, 2007 3:19 pm
Look on the bright side: the email says they may let you keep one of the accounts. If so, pick one and do it, then create one for your mom...but make sure you use a separate email! They use email addresses to keep track of main accounts/side accounts.
Re: Frozen :(
Tue Sep 11, 2007 8:19 pm
I repleid to Heidi and she didn't even return me and email or return the account i desired.
EDIT:
Should i try contacting her since Heidi wont reply??
MayEdit: Please do not double post. If you were the last to post and you have something to add, please use the handy
button in the lower right corner of your post. 
EDIT:
MarchingDuck wrote:My account was frozen and nearly deleated but I got it back in time. I was away from it for 3 years and going through alot.
Try emailing Emily@support.neopets.com She helped me. Just explain to her in detail what happened and that you wernt aware this was against the rules. Hopefully she can help. Just tell her you were refered to her by someone she helped once before.
best wishes! hope she's able to help.
Should i try contacting her since Heidi wont reply??
MayEdit: Please do not double post. If you were the last to post and you have something to add, please use the handy
button in the lower right corner of your post.
Re: Frozen :(
Tue Sep 11, 2007 9:45 pm
Remember it can take a week or more for staff to reply. So, instead of bombarding them with messages, I'm guessing it's most hopeful to send a message every week or so.
Re: Frozen :(
Wed Sep 12, 2007 12:06 am
angisfab wrote:Remember it can take a week or more for staff to reply. So, instead of bombarding them with messages, I'm guessing it's most hopeful to send a message every week or so.
I agree with Angi. Wait a few days and give them time to sift through all their emails. They might get back to you soon.
Wait a few days before you email Emily.
Re: Frozen :(
Wed Sep 12, 2007 4:03 am
Ok i will wait
it has been like 2-3 weeks Heidi havent reply
angisfab wrote:Remember it can take a week or more for staff to reply. So, instead of bombarding them with messages, I'm guessing it's most hopeful to send a message every week or so.
it has been like 2-3 weeks Heidi havent reply
Last edited by Pokute on Wed Sep 12, 2007 9:11 pm, edited 1 time in total.