Frozen, suggestions?
Wed Aug 23, 2006 3:38 pm
Hello.
I'm a long time Neopet player, first time PPT forum user. About 7 months ago I was frozen for of all things, auto-buying.
I had e-mailed a few staff members to no avail. Waited weeks for a reply, nothing. Finally I got a reply about a month later and lets just say it was some of the worst customer support I've ever had. I was basically told to get lost and that I should never contact this person again. The strange thing was after a few e-mails back and forth he said something about scamming. When I asked what that was about he said he couldn't tell me why I was frozen. When I explained why they might think I was scamming, I was once again told to end contact with him.
So I gave up for a while. A few months later I tried contacting different staff members, but no one ever replies now. I've tried e-mailing certain staff and filling out the form. No matter how polite, what I ask, what I say, I never hear anything back. It's been months since I've had any contact from staff.
Has anyone else just been flat out ignored? Have I been 86'ed by Neopets?
I saw in the FAQ that you can actually snail mail the staff about your account being frozen, do you think this would have any affect on getting a reply? I'm really sort of confused as to why I'm being ignored. The first staff member was a jerk, but I was always polite, as were all of my e-mails to other staff. I didn't spam them, I always waited weeks after mailing one staff member to send another e-mail to someone else. So yes, any suggestions on my particular situation would be great.
Thank you.
Oh, and if you're wondering about me being frozen, yes it was a mistake. Well, I take it as being a mistake. I just happened to restock the wrong item and was mass reported, thus I was frozen. This whole scamming business is strange though, but I did recieve some very expensive birthday gifts about 2-3 days beforehand, which anyone who sent me something can vouch for.
I'm a long time Neopet player, first time PPT forum user. About 7 months ago I was frozen for of all things, auto-buying.
I had e-mailed a few staff members to no avail. Waited weeks for a reply, nothing. Finally I got a reply about a month later and lets just say it was some of the worst customer support I've ever had. I was basically told to get lost and that I should never contact this person again. The strange thing was after a few e-mails back and forth he said something about scamming. When I asked what that was about he said he couldn't tell me why I was frozen. When I explained why they might think I was scamming, I was once again told to end contact with him.
So I gave up for a while. A few months later I tried contacting different staff members, but no one ever replies now. I've tried e-mailing certain staff and filling out the form. No matter how polite, what I ask, what I say, I never hear anything back. It's been months since I've had any contact from staff.
Has anyone else just been flat out ignored? Have I been 86'ed by Neopets?
I saw in the FAQ that you can actually snail mail the staff about your account being frozen, do you think this would have any affect on getting a reply? I'm really sort of confused as to why I'm being ignored. The first staff member was a jerk, but I was always polite, as were all of my e-mails to other staff. I didn't spam them, I always waited weeks after mailing one staff member to send another e-mail to someone else. So yes, any suggestions on my particular situation would be great.
Thank you.
Oh, and if you're wondering about me being frozen, yes it was a mistake. Well, I take it as being a mistake. I just happened to restock the wrong item and was mass reported, thus I was frozen. This whole scamming business is strange though, but I did recieve some very expensive birthday gifts about 2-3 days beforehand, which anyone who sent me something can vouch for.
Wed Aug 23, 2006 5:45 pm
Sounds like TNT think you have done something seriously wrong.
It might have something to do with how people found out you restocked an item to be "mass reported, thus I was frozen". Some things sound very suggestive when taken out of context.
You can TRY writing to them via Snail Mail, but I have never heard of ONE person to recieve acknowledgement or reply of any kind. I know that I never did when I wrote them about my frozen account.
Good Luck
It might have something to do with how people found out you restocked an item to be "mass reported, thus I was frozen". Some things sound very suggestive when taken out of context.
You can TRY writing to them via Snail Mail, but I have never heard of ONE person to recieve acknowledgement or reply of any kind. I know that I never did when I wrote them about my frozen account.
Good Luck
Wed Aug 23, 2006 9:10 pm
I personally wasn't mass reported, disgruntled restockers reported the item as being bought with a program, and since I did restock said item I ended up being frozen for it. Apparently this happens a lot with certain items, especially in Battle Magic. This was not what I told the support staff either, it was just the best and quickest way I could think to describe it in my post here.
I guess I'll leave out snail mail then, if I can't get an e-mail reply and no one's been able to get a reply via mail, then I'm bound to not get one either.
I guess I'll leave out snail mail then, if I can't get an e-mail reply and no one's been able to get a reply via mail, then I'm bound to not get one either.
Thu Aug 24, 2006 7:09 am
sames happened to me 
my account probably wasn't that good compared to your guys (5mil on account) but i still liked it
i've tried 3 times to get my account back, they said i made raffle draws (which i deny), but you're right, the customer service is pathetic. they take about 3 months on average to make a reply!! so frustrating, especially when you get rejected >_<
my account probably wasn't that good compared to your guys (5mil on account) but i still liked it
i've tried 3 times to get my account back, they said i made raffle draws (which i deny), but you're right, the customer service is pathetic. they take about 3 months on average to make a reply!! so frustrating, especially when you get rejected >_<