PLEASE HELP!!! QUESTIONS!!!
Thu May 11, 2006 5:17 pm
I had to find somewhere to go about neopets to ask for help, and i found this. so please, has anyone out there had their account frozen/suspended? i went to log on today and it said my account was temporarily suspended and i don't know why. i havent been on neopets in over 12 hours, and when i tried to get on, it had almost just started. i still have to wait 23 hrs and 47min till i can get back on. will i be able to find out why? the page that shows says i used profanity, but i didnt. you can't. i don't get it. anyone have this happen to them? did you get suspended way later than whatever happened? did you find out why? please let me know!! thank you!!
Thu May 11, 2006 7:04 pm
...TNT has the option to tempa-suspend someone? I thought it was all permanant? 
Anyway, first off, welcome to the forum.
I can't say I've ever been suspended before, so I'm afraid I don't know how I can help you. Part of me want to suggest you neomail TNT when your account becomes active again and (politely) ask exactly what you did wrong so you can learn to avoid it in the future, but another part of me thinks that if you push the issue, they may further suspend you.
I'm going to be honest; I don't trust TNT very much. I know they're only human and all, but I've heard so many horror stories about wrongfully frozen accounts....
I sent TNT a neomail over a month ago when I accidentally played a game on my side, pleading for them not to freeze my account because of it and to remove my score.
They only just replied to me two days ago. With a form letter.
So, yes, it's possible they're reacting to an event from a while back.
Anyway, first off, welcome to the forum.
I can't say I've ever been suspended before, so I'm afraid I don't know how I can help you. Part of me want to suggest you neomail TNT when your account becomes active again and (politely) ask exactly what you did wrong so you can learn to avoid it in the future, but another part of me thinks that if you push the issue, they may further suspend you.
I'm going to be honest; I don't trust TNT very much. I know they're only human and all, but I've heard so many horror stories about wrongfully frozen accounts....
did you get suspended way later than whatever happened? did you find out why?
I sent TNT a neomail over a month ago when I accidentally played a game on my side, pleading for them not to freeze my account because of it and to remove my score.
They only just replied to me two days ago. With a form letter.
So, yes, it's possible they're reacting to an event from a while back.
Thu May 11, 2006 10:47 pm
Yeah if you really want to know what you actually did wrong then mail them politely, but I'd just be more cautious and get on with it 
Fri May 12, 2006 9:58 am
They only just replied to me two days ago. With a form letter.
What did the form letter say?
Fri May 12, 2006 4:14 pm
This is what I found in my inbox:
And I still have the avatar and game score on that account, so they did absolutely nothing. So long as the account's still active, I don't care. >_>
Hi,
Thanks for bringing this issue to our attention. We are doing our best to fix it and we hope to have the matter resolved shortly. We can not compensate for losses that may have been caused by this issue, but we appreciate you letting us know about the problem!
You submitted:
Topic: Quests -> Jhudora/Illusen Quests
Location: Illusen''s Quest
URL: http://www.neopets.com/medieval/earthfaerie.phtml
Description: This isn''t so much of a glitch as a horrible mistake on my part.
*CUT OUT BECAUSE I WROTE APPROXIMATELY 5 PARAGRAPHS ON THE SUBJECT*
Error received:
Users involved: *********
This message is from an unmonitored email account. Please do not reply to this message as we will not receive your message. If you have further questions, please continue to use the forms on the site.
Sincerely,
The Neopets Team
And I still have the avatar and game score on that account, so they did absolutely nothing. So long as the account's still active, I don't care. >_>