Account Frozen Please Help

[webwierdo]

I was recently frozen and filled out the form used when one believes he is incorrectly frozen. I receieved the following email.

Thanks for your inquiry. Your account has been frozen for scamming other users. This is strictly against the terms and conditions that you agreed upon when you created your account. You can review our terms and policies here: http://www.neopets.com/terms.phtml and here: http://www.neopets.com/chatrules.phtml. Because you have violated our terms and conditions we cannot return your account, Neopets, items or anything else contained within that account.

The Neopets Team

I in turn tried to respond with this email

Thank you for your response to my inquiry. I have reveiwed the terms and policies in the links you gave me and I still believe that I have not done anything to violate the terms of which I agreed to. Could you please be more specific with the incidence that caused me to be frozen.

Thank you for you time
Chris W.

In return that I receieved this

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

mailto:frozenaccounts@neomail.com

Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 9): 550 This email cannot be delivered because the recipient has not yet "Whitelisted" you, i.e. set you up as an "approved sender" of email to them. Please contact the recipient, and ask them to add you to their address book so you can communicate via email.

----- Original message -----

Received: by 10.54.127.19 with SMTP id z19mr73596wrc;
Mon, 20 Mar 2006 14:56:39 -0800 (PST)
Received: by 10.54.100.9 with HTTP; Mon, 20 Mar 2006 14:56:39 -0800 (PST)
Message-ID: <6546b0bc0603201456o3a855982kef83cb719bd11eca@mail.gmail.com>
Date: Mon, 20 Mar 2006 15:56:39 -0700
From: "*NAME EDITED*" <*EMAIL EDITED>
To: "frozenaccounts@neomail.com" <frozenaccounts@neomail.com>
Subject: Re: Frozen account inquiry
In-Reply-To: <20060320121148.2673583@ERIN.Neomail.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_8526_31244784.1142895399521"
References: <20060320121148.2673583@ERIN.Neomail.com>

Now I am stuck and don't know where to go from here. I know I have not done anything to be banned. The only thing I can think of is to resubmit a form but that would put me back at square one.

[scarletsiren]

Try sending your letter again to a different e-mail, like one for support or questions... and attach their letter to yours when you send it. (:

[xredchipx]

It must be a lie, because thats the correct email address. They must not have the propper proof that you asked them to display to you. Owell this in TNT for you.