Login problems
Tue Mar 14, 2006 9:30 pm
I cant login to my neopets account, i requested a pass word and its the same one im putting in. My brother can login on mine on his computer but he lives miles away.
Does anybody know what i can do.
Thanks
Yoshi edit: Title changed to something less suspicious and more relevant. Also, at these forums, if you wish to give NP to someone, it's best to offer to do so after you get the help you want, or you will seem suspicious.
Does anybody know what i can do.
Thanks
Yoshi edit: Title changed to something less suspicious and more relevant. Also, at these forums, if you wish to give NP to someone, it's best to offer to do so after you get the help you want, or you will seem suspicious.
Tue Mar 14, 2006 9:38 pm
Can't you just rerequest the password? Maybe you're unwittingly putting the wrong password in. If it still doesn't work, try contacting TNT for help.
Also, offering 300k in NP to anyone who offers help, while generous, also looks very suspicious....
Also, offering 300k in NP to anyone who offers help, while generous, also looks very suspicious....
Tue Mar 14, 2006 9:39 pm
I don't want your np....but....
What error message is it giving you when you try to log in?
Have you checked to make sure you are using the right capitalization (ie: caps lock isn't on?)
What error message is it giving you when you try to log in?
Have you checked to make sure you are using the right capitalization (ie: caps lock isn't on?)
Tue Mar 14, 2006 9:40 pm
Have you tried clearing the cookies on your computer? If your computer can't log in, but your brother's can, that could be the case. O.o'
Tue Mar 14, 2006 9:43 pm
Trying clearing your history, cache, and cookies. That usually works. Good luck.
Tue Mar 14, 2006 9:48 pm
Run a virus & spyware scan, clear out cookies etc. If it still doesn't work, try a defrag of your machine. Failing that, I'm stumped
Tue Mar 14, 2006 9:48 pm
Also, you should make sure that your system clock is correct.
Tue Mar 14, 2006 9:58 pm
Also, if you try to log in more than three times (unsucessfully) you will be unable to log in for a day. I did this once trying to log in and accidentally having CAPS turned on.
This protects your account from people trying to guess your password. Everything will be fine and you can log in the next day.
This protects your account from people trying to guess your password. Everything will be fine and you can log in the next day.
Tue Mar 14, 2006 10:10 pm
Thanks for all your help, it says bad password but i know its correct because my brother can get in. I have done everything eg cleared cookies, defrag etc
If you dont get it right twice you are blocked for 1 hr
Do you mean the clock down the bottom right hand corner or is there a clock inside the computer or something like that.
Ive got my clook at the correct time i got some software so its always correct.
Yoshi edit: Posts merged. You seem familiarised with the edit button already, so just make sure not to double post.
If you dont get it right twice you are blocked for 1 hr
shapu wrote:Also, you should make sure that your system clock is correct.
Do you mean the clock down the bottom right hand corner or is there a clock inside the computer or something like that.
Ive got my clook at the correct time i got some software so its always correct.
Yoshi edit: Posts merged. You seem familiarised with the edit button already, so just make sure not to double post.
Last edited by rsclapham on Tue Mar 14, 2006 10:14 pm, edited 1 time in total.
Tue Mar 14, 2006 11:23 pm
Maybe have your brother, who can log in, change your password for you (and tell you what it is, of course) and then use the new password?
Also, consider just waiting. I'm at college right now and sometimes the internet connection/firewall goes a bit nuts. For a few weeks you couldn't log into the school's email from the dorms, but you could log in fine if you used a computer in the labs. I don't know what caused it, or what fixed it, but eventually it came back.
Also, consider just waiting. I'm at college right now and sometimes the internet connection/firewall goes a bit nuts. For a few weeks you couldn't log into the school's email from the dorms, but you could log in fine if you used a computer in the labs. I don't know what caused it, or what fixed it, but eventually it came back.
Wed Mar 15, 2006 12:35 am
MatrixEquestrian wrote:I don't want your np....but....
What error message is it giving you when you try to log in?
Have you checked to make sure you are using the right capitalization (ie: caps lock isn't on?)
Can i hive his?
Wed Mar 15, 2006 4:18 am
Breene wrote:MatrixEquestrian wrote:I don't want your np....but....
What error message is it giving you when you try to log in?
Have you checked to make sure you are using the right capitalization (ie: caps lock isn't on?)
Can i hive his?
I'm a her
Re: Login problems
Wed Mar 15, 2006 6:09 am
rsclapham wrote:I cant login to my neopets account, i requested a pass word and its the same one im putting in. My brother can login on mine on his computer but he lives miles away.
Does anybody know what i can do.
Thanks
OK, you've gotten your password, you know it's correct. Check your computer clock against the Neo clock again. Also check the date on your computer. If one or the other isn't right, I've been told it won't let you log in.
Check your firewall, just to be certain that for some reason Neo isn't being blocked.
Then, I guess, copy the password from the email and try pasting it in the space. Hope something works!
Wed Mar 15, 2006 9:59 am
How about make sure your caps lock is off. Occassionally, mine gets turned on when I miss the tab key and it messes things up royally.
Wed Mar 15, 2006 10:07 am
yeah neo can sometimes take forever but make sure yer using it the right way not caps when its lower case and stuff