Since when has this rule been enforced?

[Kiyone]

I e-mailed Jennifer, and she replied telling me this:

Hello!

This account has been inactive for too long and cannot be returned. Please feel
free to open a new account. Thank you for the email.

Jennifer C.
mailto:jennifer@support.neopets.com

All I can ask is.. why?

[o_0]

I think it's from when they deleted all these inactive accounts. And then people signed up with old names.

[Pokemon Kid]

How long has it been since the last time playing?

[Kiyone]

How long has it been since the last time playing?

About six months. I had a Monoceraptors Claw on that account ;\

[everconfused]

How long has it been since the last time playing?

About six months. I had a Monoceraptors Claw on that account ;\

Six months? That doesn't seem long enough. I thought only accounts that hadn't been logged into in over a year were even on an "endangered" list for being deleted.

[vtothec]

I thought it was over a year too. They must have changed it

[weztmzn]

They're just saying that, you can still log on if you remember your username and password. I logged back into my account over 4 years after I created it. It was made April 2000 and I logged in on August 2004 after over 4 years of inactivity.

[Adam loves Hilary Duff]

They're just saying that, you can still log on if you remember your username and password. I logged back into my account over 4 years after I created it. It was made April 2000 and I logged in on August 2004 after over 4 years of inactivity.

They mean it has been frozen too long.....

[Sylence]

Jenn gave me the same email I miss Caerianneo she was a good lil shoyru *sigh*

[Medusa]

I always thought it was 12 months after an account was frozen was the time when you could no longer even get it unfrozen no matter what it was frozen for. 6 months 0.o I'm so glad I got my scammed account unfrozen now then.

[Nomibelle]

That doesn't sound right. My old account from about 4 years ago still exists, I can't acess it because I lost the password but it's still there

[Sock]

I've heard of that happening several times before...I think usually the account had been frozen longer than six months, though. :/

[Chakra_]

Huh ?!

My previous account was frozen. Like 2 and a half yrs back. i took a serious blow.

I started a new one. Every few months i check my pet and it is still there. I can still log in although it would give me the Chia Police Dude blowing the Crapppyyyy Whistle. Haha.

[Matt]

There is something wrong with this system. When my account got frozen, I tried to get it back. I used the forms they provided, and I got no message back for ages. Finally, I e-mailed a staff member, and it said thatmy account had been disabled too long. If I try to get it back the day it was frozen, whose fault ins that?

[Asparagus Queen]

There are serious flaws in most of their systems.

If they won't give frozen accounts back after that long, they should give you a reply before that time period is up. I think you should have a year to get your account back, because that's how long it takes to get a reply from them!

I also think that after 2 years, accounts that haven't been logged into should be deleted. (I think their items should be donated to the money tree to put back in to play.)