on this board.
Q: Help! I’ve been scammed/hacked/frozen!
A: If you’ve been
wrongfully frozen (let’s face it, if you know you did something wrong, you aren’t getting your account back), use the frozen autoform provided by neopets. You can find the form
here.
The form should always, always, always be your first step and should be filled out ASAP after you were frozen. It is helpful to be as detailed as possible when filling out the form especially if you were scammed. Information that you should have on hand when filling out the form should include:
* A list of your neofriends
* The content of your neomails
* Items in your SDB/equipped to your pets/in your inventory
* What you've gotten from rare item codes
* Warnings from TNT that you've recieved in the past
After this you
should recieve an e-mail about your account with the address of a staff member you can contact with any further concerns. Be patient and give them a week or two as they probably have many requests to sift through. If you haven't recieved any notification, then you could try to contact a staff member personally. Some addresses that have worked in the past are:
mailto:william@neopets.commailto:iris@neopets.commailto:evelyn@neopets.commailto:darcy@neopets.commailto:andrea@neopets.comAs a warning, most of the time this strategy is ineffective because they either tell you that they cannot help, or they direct you to fill out the form (see above) and wait for a reply. Which brings you to your best bet of... snail mail! Write a very detailed (polite!!) letter explaining your situation and why you do not deserve to be frozen. Be sure to include most of the same things that are asked for on the frozen form. Try to give as much proof as possible that you did not do what you were accused of.
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