Pink Poogle Toy Forum

When I tried to log in to read the guild message board I got a message saying I was frozen for earning neopoints on multiple accounts. I was shocked because I only use one account. I have one graphicsaccount that I haven't used for months and never earned any neopoints on and some really, really old accounts that I haven't been on for ages. None of my family have any neopets accounts and use the computer I play on.

I filled in a form, but I really feel like I want to do more. I heared that some people email/contact staff members. Does anyone know how to contact them?

I had a great account with great pets and a pirate gallery I worked on for a year. I spend ALOT of time making graphics for my gallery and petpages and I would hate to see it all go to waste

If I can't get my account back I don't kow if I want to spend so much time building it all up again. It just seems such a waste of time when it just can all be taken away so easily. Sorry for sounding so dramatic, but I'm a bit sad now.

BTW, my account name is kimvanwilligenburg

Oh Kim, so sorry to hear that.

I have let the guild know and left them this site address.

Can you make another account, so you can come back into the guild?

When my account was frozen I sent off emails, and explained my situation. I did get my account back as you know, so I hope you have the same luck.

I can't find the email addresses I used, but I will have another look and post them.

Found this article that might help with your email http://www.pinkpt.com/yukiosart_frozen.htm - (still looking for some address).

Edit: I found this list in another post - I am sure I emailed Jennifer (which isn't on this list).

Kari Quanbeck- mailto:kari@neopets.com
Darcy Backes - mailto:darcy@neopets.com
Justin Jo - mailto:JustinJ@neopets.com
Amber Barett - mailto:Amber@neopets.com
Bryan Wong - mailto:Bryan@neopets.com
Andrea McColl - mailto:AndreaM@neopets.com

Note: You might also try adding "@support.neopets.com" to each of those email addresses, too. (Ex: mailto:kari@support.neopets.com, mailto:darcy@support.neopets.com)

Also, try the names listed on this page: http://www.neopets.com/aboutus.phtml

Just add @support.neopets.com to those names...you might stumble upon a few who will answer.

Oh Kim! You need to go to an old account so you can at least come in the guild. You will get your account back. I may take a while, but Daze got hers back and Eric got his back.

I know it's discouraging, but have a great account and a spectacular gallery, you have to fight to get it back.

I have not come to PPT before, but created this acc so I could talk to you.

You know we are all pulling for you to get your acc back.

I'm so sorry this happened to you.

ilove
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Kim this message is from Spara:

Ilove, tell Kim we will try to think of something. Maybe Eric has a staff name he could remember from when his account was attacked? With all the glitches going on, it could be some silly thing has been triggered incorrectly. I'll see what I can find out in Premium.
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Spara's right KIm, there have been a lot of glitches doing on for several days. Maybe it's a glitch.
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Kim, this is from Eric.

Kim!!
Ilove, I can't remember the email address, it was something like the name of the staff member at neopets dot com.

at the bottom of any Neopets page, there is a link that says About Us, there are many names there.

when i was hacked, i was a premium member, so I also used the live chat link. don't think they can do anything, but at least find out the reason.

i've to log out now, the storm is right here now, will look for the e-mail address tomorrow or a bit later when it stops (and if its not too late here).

-- Eric --
SNak Edit: Welcome to the forums!! Please acquaint yourself with the PPT rules (found in the Everything you need to know... forum). If you wish to post again and the last post on the thread is yours, we ask you use the EDIT button on the top right corner of your post instead. Thanks!

Sorry to hear about your account. I was unfairly frozen about 2 years ago (cant believe its been that long already!) and I NEVER got a reply from TNT. So good luck to you.

Damsel, welcome to PinkPT but please remember not to double post. This isnt like a chat room, so instead of posting a new message please edit your original post next time. Sorry to sound like a pest or something, but I just wanted to let you know.

Your guild buddies are in full support of you Kim.

Here is something from Fizzy.

Is William (the unfreezer) nolonger around? He did me?

Thanks for all the advice!

Good to see all you guys here. I had to make a new account since I haven't used my older side accounts so long that I forgot the password (ironic isn't it). I couldn't neomail you for 12 hours: my new account is kimsnewaccount.

I thought I might know what the problem was. I have a new email adress for a long, long time now. I haven't used the old email adress that I gave up on my users pref for over a year. I tried to change my email, but it wouldn't let me, even when I followed the instructions.

It was a hotmail account and I know that if you don't use it for a certain time the account it cleared and the email name is free again. I thought someone else might have chosen that email and also gave it up as their email on their neopets account. The chances of that are very slim, I know.

Well I just reactivated my hotmail, meaning it was not taken up by anyone else.

I really don't know what the problem is now.

An invite has been sent to your new account, Kim.

See you soon.

Kim, I'm so sorry to hear about your account being frozen. Who knows why TNT freezes some accounts, and not other's... Whatever you do, be polite in your wording of any emails sent to them. Ask them to tell you specifically what it was that triggered your freezing. Sometimes they respond pleasantly; often they just say you violated the rules and your account won't be returned. Hang in there!