My account is frozen. How do I get it back?
You have to have proof first that you are innocent, or else, neopets will not get your account back. Then, send the proof, and whatever you want to say to firstname.lastname@example.org.
The Hackers/Scammers Accounts
Somebody neomailed me telling me to give him/her my password!
Well dont do it! I hope you havent deleted your neomail though, as that is the only proof that the neopets team can have to deal with that lame person! Send the proof and your complaint to email@example.com
Actually, if the person BY ANY MEANS tries to get your password or any item from you, (ex. babysitting, asking for your password, neopoint generators, fake login pages, contests) then report the person to firstname.lastname@example.org.